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OB CH 5

TermDefinition
stress the psychological response to demands when there is something at stake for the individual, and where coping with these demands would tax or exceed the individual's capacity or resources.
stressors demands that cause the stress response
strain negative consequences of the stress response.
transactional theory of stress a theory that explains how stressful demands are perceived and appraised, as well as how people respond to the perceptions and appraisals.
primary appraisal evaluation of whether a demand is stressful and, if it is, the implications of the stressor in terms of personal goals and well-being.
Benign job demands Job demands that are not appraised as being stressful.
hindrance stressors stressors that tend to be appraised as thwarting progress toward growth and achievement.
challenge stressors stressors that tend to be appraised as opportunities for growth and achievement.
role conflict when others have conflicting expectations of what an individual needs to do.
Role ambiguity when an individual has a lack of direction and information about what needs to be done.
Role Overload when an employee has too many demands to work effectively.
daily hassles minor day-to-day demands that interfere with work accomplishment.
Time pressure the sense that the amount of time allotted to de a job is not quite enough.
work complexity The degree to which job requirements tax or just exceed employee capabilities.
work responsibility the number and importance of the obligations that an employee has to others.
work-family conflict a form of role conflict in which the demands of a work role hinder the fulfillment of the demands in a family role (or vice versa).
Negative life events events such as a divorce or death of a family member that tend to be appraised as a hindrance.
Financial uncertainty uncertainties with regard to the potential for loss of livelihood, savings, or the ability to pay expenses.
family time demands the amount of time committed to fulfilling family responsibilities.
personal development participation in activities outside of work that foster growth and learning.
positive life events events such as marriage or the birth of a child that tend to be appraised as a challenge.
secondary appraisal when people determine how to cope with the various stressors they face.
coping behaviors and thoughts used to manage stressful demands and the emotions associated with the stressful demands.
behavioral coping physical activities used to deal with a stressful situation.
cognitive coping thoughts used to deal with a stressful situation.
Problem-focused coping behaviors and cognitions of an individual intended to manage the stressful situation itself.
emotion-focused coping Behaviors and cognitions of an individual intended to help manage emotional reactions to stressful demands.
burnout the emotional, mental, and physical exhaustion form coping with stressful demands on a continuing basis.
type A behavior pattern people who tend to experience more stressors, appraise more demands as stressful, and be prone to experiencing more strains.
Recovery the degree to which energies used for coping with work demands are restored from a period of rest or relief from work.
social support the help people receive from other when they are confronted with stressful demands.
instrumental support the help people receive from others that can be used to address a stressful demand directly.
emotional support the empathy and understanding that people receive from others that can be used to alleviate emotional distress form stressful demands.
Created by: cnwilmoth
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