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MGMT 5101 Ch. 17
Chapter 17: Transformational Change
Question | Answer |
---|---|
What are the three kinds of disruptions that trigger transformational change? | - industry discontinuities - product life cycle shifts - internal company dynamics |
What are the four key things executive leadership must do for transformational change? | - envisioning - energizing/personal excitement - enabling communication examples of early success - engage new standards |
What two members of an organization usually initiate transformational change? | senior executives and line managers |
What are examples of stakeholders that transformational change affects? | - owners - managers - employees - vendors - regulators - communities - customer |
A fragmented transformational approach risks-- | misaligning design elements and sending mixed signals about desired behaviors |
Because the environment itself is likely to be changing during transformational change-- | the process doesn't have a clear beginning or end |
What is integrated strategic change (ISC)? | the design and implementation of a systemic and revolutionary change program, leading to realignment |
What are the key features of integrated strategic change? | - strategic orientation - integrating commitment, planning, and execution quickly and effectively - integrating people into analysis, planning, and implementation |
What are the phases of the integrated strategic change process? | - performing a strategic analysis - exercising strategic choice - designing a strategic plan - implementing |
What is a desired strategy (S2)? | the ideal breadth of products or services to be offered and the markets to be served |
What is a desired organization design (O2)? | specific structures and processes necessary to support the new strategy |
What are the inputs of an organizational system? | - general environment - task environment - enacted environment |
What are the design components of an organizational system? | - strategy into strategic fit - work processes - management processes - structure - HR processes |
What are the outputs of organizational systems | organization effectiveness |
What are the different types of process structures? | - functional (specialization, experts) - divisional - matrix - process based |