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Script MASSAGE ENVY

sales script April 2010

QuestionAnswer
You see the person walking out of the hall, they've just been treated. What do you tell them? How was your massage, you say.
What follows how was your massage Was (put therapist name in here) able to ( place treatment plan in here ) loosen that stiffness in your neck? for example. Just say what they had on their chart.
You've asked them how their treatment went. They have told you that they either liked or dislkd the msg and they want to rbk. U sd you knew their t rec'd they come back in X [weeks]. and you wntd to gt thm started on the wllns pr. b/c it alws u to rcv msgs at a 50% sg off our non-m rate of $98.
They have told you that they either liked or disliked the massage and they want to rebook. You said you knew their therapist rec'd they come back in X [weeks]. and you wanted to get them started on the wellness program.
When do you say "Now [guest], as a member, you only pay $59 a month.... following pointing to the Menu Board.
We guarantee you this rate for 12 months. And your membership is recognized at our 500+ locations.
After you said that their membership is good at our 500+ locations you said By enrolling today, on your first visit, what I can do for you is waive our regular $49 enrollment fee and I will give you a bonus month of benefits. In other words, today you leave a member, but your first payment won't be until (date).
When do you pull out the pamphlet in the dialogue? You said what and then you pull it out. What did you say just before the pamphlet walk through? By enrolling today, on your first, visit, what I can do for you is.... [waive , bonus, first payment date]
The pamphlet has just been pulled out, you say. I know you just got out of your massage....so let me show you how the program, works.
You've pulled the pamplet and introduced it visually. Our most popular program is...the 12-month membership. Your membership. Your membership starts today, and b/c of the bonus month, it ends in 13 months.
Our most popular program description, when it begins, and detailed bonus. I'm waiving the $49 enrollment fee because we're getting you started on your first visit.
After they have information on the waived enrollment due to this being their first visit. Your first $59 dues payment won't be until [date].
The first paragraph says that the membership is auto renewable, so after the initial 12 month term, your m will cont. on a m-m basis. Then... At that time, if you decide to end the agreement, we just need a 30 days written notice.
What comes after they have the first dues date? Describe the first paragraph. Saying The first paragraph says that the membership is auto renewable, so after the initial 12 month term, your membership will continue on a m-bm basis. At that time, if you decide to end the agreement, we jst nd w n.
Your first $59 dues won't be until [date, the first paragraph says that.....the membership is auto renewable.... The second paragraph says that you have the entire term of your membership to use your mbr msgs. As long as yr mbrshp is actv, yr msgs roll ovr. Iow, if u can't cm in 1 mo. yll hv 2 wtg 4 u the nxt mo. isnt tht grt?
What is the last thing you say? So let's get you started. Would you like me to use the same credit card for the program? Again, today you're only paying for you $49 massage.
You've just said isn't that great? And the customer knows all about the second paragraph and what is going on with the offer. So let's get you started. Would you like me to use the same credit card for the program? Again, today you're only paying for your $49 massage.
Created by: G-LOVE
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