Save
Busy. Please wait.
Log in with Clever
or
show password
Forgot Password?
Don't have an account?  Sign up 
Sign up using Clever
or
Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account. Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't Know
Remaining cards (0)
Know
0:00
edit
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

IT Fundamentals

Block 1 Unit 10 - Mar 2023

QuestionAnswer
List the eight steps in network troubleshooting methodology. 1. Identify the problem 2. Establish a theory of probable cause 3. Test the theory 4. Establish a plan 5. implement a solution or escalate 6. Verify functionality 7. Perform root cause analysis 8. Document the solution (334)
List three sources from which to obtain information when identifying a network problem. 1. User Experience problem 2. Computer in form of logs and error messages 3. Personal observation, if possible (325)
How are probable causes prioritized? ___________________________________________ Most likely to least likely (326)
When writing a step by step Plan of Action what are three things that should be considered? 1. Can you troubleshoot the issue on your own, or escalate? 2. Identify downtime 3. Schedule not to impact other users (328)
When implementing a solution, keep a record of each ________ and __________. Change and Reversal (329)
Why should you test and verify that the system is fully functional? Because sometimes a fix will introduce new issues (330)
What are the six steps in Root Cause Analysis? 1. Define the problem 2. Gather info, data, evidence 3. Identify all issues and events that contributed to the problem 4. Determine root causes 5. Identify recommendations for eliminating re-occurrence 6. Implement solutions (332)
What is the logical process for identifying “root causes” of problems or events and an approach for responding to them? Performing the Root Cause Analysis (331)
Which troubleshooting methodology step captures a history of equipment and users so that perpetual issues become known and recorded? Documenting the Solution (333)
Created by: merrellm
Popular Military sets

 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
Retries:
restart all cards