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Module 6
Section 2 Key terms and definitions
| Question | Answer |
|---|---|
| Guidelines for interacting with colleagues on a team | Establish an atmosphere of mutual respect and shared values that is directed toward patient care. Clearly define roles and responsibilities of all parties. Communicate in a manner that demonstrates value and respect for team members' input. Foster accountability and responsibility. |
| What are the five personal sources of power encountered on teams? | Expertise power: The ability to influence others based on knowledge or skill set. Legitimate power: The authority attached to one's title or position. Information power: Possessing information others perceive as valuable. Reward power: The ability to influence others through raises, awards, and promotions. Coercive power: The ability to control or punish another. |
| What are the characteristics of an effective team? | Clear, shared objectives and goals Ability to work closely together and interdependently Shared accountability Shared reflection on team processes and outcomes Ongoing assessment and improvements of both the group and individuals |
| What factors contribute to individual-level barriers to communication? | Differences in beliefs, values, and expectations Lack of experience working in teams Personality clashes |
| What factor contributes to institutional or professional-level barriers to communication? | A territorial sense about one's professional role |
| Best common practice solutions to miscommunication that may occur in a pharmacy | Adapt communication and verify the message is received Participate in communication training Read back verbal orders and record immediately Use tech-back or show-me techniques with patients and new employees Solicit feedback and questions. |
| What are the five self-motivation traits used in change management? | Communication, awareness, organization, initiative, dedication. |
| What a skills are needed to be an effective problem solver? | Analytical thinking, creative thinking, effective communication, prioritizing, time management, project management, and follow-through |
| What the five steps of the problem-solving process? | Analyze causative factors. Generate alternative interventions Evaluate best solutions Implement the plan Assess effectiveness |
| What are Basadur's four personality quadrants that determine how people approach and solve problems? | Generator, Conceptualizer, Optimizer, Implementer |
Created by:
PRO Teacher
Lane.Wendy
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