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323 Chapter 1
Question | Answer |
---|---|
Marketing research | the function that links an org to its market through the gathering of information |
Relationship marketing | the name of a strategy that entails forging long |
Knowledge of the market, effective training programs, employee empowerment and teamwork | |
CRM | customer relationship management, the process used for implementing a relationship marketing strategy. Addresses customer/market knowledge, data integration, information technology, customer profiles |
Situation analysis | monitoring the appropriateness of a firms marketing strategy and determining whether changes to strategy are necessary |
Opportunity assessment | involves collecting information on product markets for the purpose of forecasting how they will change |
Benefit and lifestyle studies | examine similarities and differences in consumers needs |
Importance | performance analysis |
Target market analysis | information for identifying those people a company wants to serve |
Positioning | a process in which a company seeks to establish a meaning of general definition of its product offering that is consistant with customer needs |
Concept and product testing | information for decisions on product improvements and new product induction |
Test marketing | information for decisions on product improvements and new product introductions |
Customer satisfaction studies | these studies asses strength and weaknesses that customers perceive in a firms marketing mix |
Retailing research | studies on topics such as trade area analysis, store image/perception, instore traffic pattern analysis |