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chapter 4
Communication and role of the technician with the customer/patient
Term | Definition |
---|---|
Attitude | A mental disposition or feeling a technician adopts toward customers, co-workers, or duties at work |
Channel | A means of communication that can be a written message, spoken words, or body language |
Communication | The ability to express oneself in such a way that one is understood readily and clearly |
Compassion | A feeling of wanting to help someone who is sick or in trouble |
Diplomacy | The skill of dealing with others without causing bad feelings |
Etiquette | An unwritten guideline or rule of behavior |
Perception | The way a person thinks about or understands someone or something |
Nonverbal communication | The act of giving or exchanging information without using spoken words |
tact | The ability to do or say things without offending or upsetting other people |
Verbal communication | The sharing of information by individuals through the use of speech |