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ch 9 Communication
Concepts from chapter nine
| Question | Answer |
|---|---|
| What communication technique restates the patient's message in similar words? | Paraphrasing |
| What is paraphrasing? | Restating the patients message in your own words. |
| What communication technique refers back the feeling underlying the patient's message? | Reflective technique |
| What kind of question would encourage a response of more than one or two words? | Open-Ended question |
| What are the phases of therapeutic relationship? | Pre-interaction Phase, Orientation Phase, Working Phase, Termination Phase |
| During which phase of a therapeutic relationship are formal or informal contracts established? | Orientation Phase |
| During which phase of the therapeutic relationship do we help the patient explore their feelings and set goals? | The working phase |
| What communication technique focuses on feelings? | Reflective |
| During which phase of the therapeutic relationship are roles defined and parameters to the professional relationship set? | Orientation Phase |
| What communication technique concisely reviews the main points of a conversation? | Summarization |
| What kind of response sounds nice but denies a patient's concerns and closes the door to further communication? | False Reassurance |
| What kind of statement is this? "I am sure that everything will be fine." | False Reassurance |
| What communication technique is a statement to better understand a message when the message is unclear? | Clarification |
| What do we call a relationship that is patient focused, goal-oriented and intended to problem solve and help the patient meet their needs? | Therapeutic Relationship |
| What are some other names for the therapeutic relationship? | Helping relationship, interpersonal relationship |
| What kind of questions violate the patient's privacy and risk cutting off communication? | Probing or non-relevant personal questions |
| What is the most expressive part of the body? | The Face |
| What does the acronym SOLER stand for? | Sit facing the patient, Open posture, Lean toward the patient, Eye contact, Relax |
| What intervention promotes health and well being by appreciating the silliness of life's inconsistencies? | Therapeutic Humor |
| We must carefully assess the appropriateness of using what coping strategy that helps to adjust to stress by starting with small doses or noticing if the patient employs it in their conversation? | Humor |
| What are the zones of personal space? | Intimate, Personal, Social, and Public |
| What zone of personal space have we entered when changing a dressing? | Intimate, 0-18 inches |
| What zone of personal space have we entered when sitting at the patient's bedside? | Personal, 18 inches to 4 feet |
| What zone of personal space have we entered when testifying a legislative hearing? | Public, 12 feet and greater |
| What word do we avoid when seeking explanations because it can put our patient on the defensive and cut off communication? | Why |
| What communication method would help a patient who has expanded the conversation to several unrelated topic return to the topic of importance? | Focusing |
| What steps can we take to facilitate better communication with a patient who has difficulty hearing? | Limit background noise, Stand or sit directly in front of the patient so that they can read your lips. |
| What do we call the exhibition of behavior from an earlier stage of development? | Regression |
| What is offering intellectual justification for behavior or feelings that are really based on unconscious thoughts and feelings? | Rationalization |
| What is unconsciously putting stress-provoking thoughts or feelings out of one's awareness to the point that they can not be recalled? | Repression |
| What is consciously putting troubling thoughts and feelings out of one's awareness on a temporary basis? | Suppression |
| What is denial? | Unconsciously refusing to acknowledge a painful truth or situation. |
| What is compensation? | Emphasizing some personal trait to make up for a perceived lack in the self. |
| What is unconsciously redirecting energy from a blocked goal to another endeavor? | Sublimation |
| What is consciously redirecting energy from a blocked goal to another endeavor? | Substitution |
| What common defense mechanism is a man using when he is angry with his wife and perceives the wife being angry with him? | Projection - attributing one's own feelings, ideas, or characteristic to another person. |
| What is transferring feelings aroused by one person or situation to another person or situation? | Displacement |
| What is it called when a person adopts the attitudes and behaviors characteristic of an admired individual? | Identification |
| What is Reaction Formation? | Adopting attitudes and behaviors diametrically opposed to those of a person or group with whom the one is in conflict. |
| What is conversion? | Developing a physical illness or disability to substitute for a painful emotional or mental conflict. |
| What is restitution? | Relieving guilt by "making up" in some way for the actions that aroused the guilt. |
| What is using one's own imagination to create an alternative reality? | Fantasy |
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Perseverandovercome
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