Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Consumer Rights
Jr Cycle Business
| Term | Definition |
|---|---|
| Consumer | person who buys goods or services for their own use. |
| Goods | something you BUY that you can touch or see. ex a phone |
| Service | something you BUY that is done for you. ex a carwash |
| Best before | the date until which food retains its specific properties e.g. taste, aroma, appearance |
| Sell by | the date up until which a store may safely sell food items. |
| Use by | the date up until which a food may be used safely |
| Product labeling | required information about a product |
| Country of origin | product information on where it came from. |
| Unit pricing | a way of comparing best value for similar products that come in different sizes/quantities. |
| The unit pricing formula. Price/( ? ) = Unit Pprice | Quantity |
| False economy | a purchase that initially seems to be good value but in the long-term turns out to be more expensive |
| Buying a large amount of bread that you will not be able to consume before going stale just because it is cheap, is an example of what? | False economy. |
| "Caveat Emptor" is Latin for what consumer saying? | Buyer beware |
| The consumer law that sets the standards for goods and services. | Sale of Goods and Supply of Services Act 1980 |
| The consumer law that regulates the claims a seller can make about their good or service. | Consumer Protection Act 2007 |
| Merchantable quality | Under SGSS, a product needs to be of good enough quality for the price paid. |
| Fit for the purpose intended | Under SGSS, a product must do what you expect it to do. Ex. A kettle should boil water. |
| Be as described | Under SGSS, a product must match the description, packaging or advert. Ex. Waterproof jacket should stop water from getting in. |
| Conform to sample shown. | Under SGSS, items bought from display must the same as the sample. Ex. Carpet colour not same as display |
| Necessary skills | Under SGSS, services must be provided by a suitably qualified person. |
| Proper care and attention. | Under SGSS, the person providing a service must focus on their work. |
| Quality materials | Under SGSS, the service provider must use suitable quality materials. |
| Redress | A consumer's right when a product or service is faulty. Can take the form or the '3 R's' |
| Misleading Claims | Under CPA, Businesses can't make false statements about goods, services or prices. |
| Unfair practices | Under CPA, Businesses can't use aggressive or prohibited actions. |
| Small Claims Court | a fast and affordable way to settle consumer complaints. No solicitors needed and quick results. |
Created by:
conorok
Popular Business sets