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AF Course 14 Book 2

Change Management

TermDefinition
Three Elements of Adaptability AKA: Flexibility (Change Management) Cognitive Emotional Dispositional
Cognitive Flexibility (Change Management) Able to keep multiple scenario in mind so you can adjust to changing, unexpected , or ambiguous situations.
Emotional (Change Management) Ability to change how you deal with your own and other' emotions.
Dispositional (Change Management) Flexibility operate from a place of optimism grounded in realism and openness.
Kubler-Ross 5 Stage Model (Change Management) Denial: I can't believe this is happening! Anger: This isn't what I signed up for! Bargaining: Time is not right! Can I recommend this.... Depression: Why should I work hard now...things are just going to change anyway. Acceptance: Sup[port change
Kubler-Ross (Change Management) Psychiatrist specialized in the study of how people handle DEATH, GRIEF and LOSS. Developed the 5 Stage model.
Claes Janssen (Change Management) Phycologist who developed a model (Model of Change) based on perceptions, feelings, or aspirations triggered by external change.
Janssen's Model of Change (Change Management) Contentment: Calm and contentment with how things are. Denial: Deny the change coming. Anger or fear of change. Confusion: Starting to accept the change is going to happen. Renewal: Sense of energy and commit may be displayed toward the change.
Pressure of Change (Change Management) Internal Environment: Your organization pressure External environment: External technology pressure Globalization: Global competition pressure Peace: pressure to reduce forces because stability (peaceful) Demographics: Diversity can cause friction.
Everett Rogers (Change Management) Sociologist who developed the "Diffusion of Innovation".
Diffusion of Innovation (Change Management) Innovators: See potential and opportunity in almost any situation Early Adopters: Small portion of social & opinion leaders Early Majority: Represent mainstream thinking. Late Majority: The other large part of the population. Laggards: Traditional
Kirt Lewin (Change Management) Developed Phases of Change
Phases of Change (Change Management) Unfreezing Changing Freezing
(Change Management)
Created by: SgtSev
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