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POBF Lesson 1.01
vocab for 1.01
Term | Definition |
---|---|
Abbreviation | a shortened version of a longer word or phrase |
Active | a customer is considered active if he or she makes a purchase within a specific period of time. |
Aggressive Communication Style | individuals express feelings and opinions and advocate for their needs in a way that violates others. can be verbally or physically abusive. |
Analyzers | a person who analyzes and reads data that is given. |
Analyzers' Non-verbal Behaviors | a person who uses gestures, facial expression, tone and eye contact. |
Assertive Communication Style | expresses their own needs desires, ideas and feelings, while also considering the needs of others. |
Brainstorming | an attempt to devise or find a solution to a problem |
Collaborators | individuals who work together to a common purpose to achieve business benefit. |
Collaborators' Non-verbal Behaviors | appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone. |
Constructive Criticism | highly focused on a particular issue or set of issues. |
Controllers | an individual who has responsibility for all accounting-related activities, including high level accounting, managerial accounting, and finance activities, within a company. |
Controllers' Non-verbal Behaviors | direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion. |
Criticism | the art of analyzing or evaluating works of art or literature. |
Customer | a person of a company that receives, consumes or buys a product or service and can choose between different goods or suppliers. |
Defensive | a corporation whose sales and earnings remain relatively stable during both economic upturns and downturns. |
Detached | seperate from something else. |
Enunciate | to make a definite or systematic statement. |
Etiquette | building relationships with other people. |
Formative Evaluation | a method for judging the worth of a program while the program activities are forming. |
Impact Evaluation | a process of determining, assessing, and evaluating the potential effects of an interruption or stoppage of critical operations, functions, and processes of the business due to an accident, emergency, or disaster. |
Involved | being apart of something or being associated with something. |
Need (Target Audience) | knowing your target audience involves knowing the specific needs of the audience and not just the message you want to convey. |
Objective | a result that a company aims to achieve. |
Passive | activity that a taxpayer did not materially participate in during the tax year. |
Passive Aggressive Communication Style | communicate with body language or a lack of communication to another person, such as giving the silent treatment, spreading rumors behind people's backs, and sabotaging others' efforts. |
Passive Communication Style | individuals have developed a pattern of avoiding expressing their feelings or opinions, protecting their rights, and identifying and meeting their needs. |
Process Evaluation | to determine the importance, effectiveness, or worth of something |
Professional | engaged or qualified in a profession |
Reflection | serious thought or consideration. |
Research (Target Audience) | one way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand. |
Socailizers | outgoing people who thrive on change and meeting people |
Non-verbal | not involving or using words or speech |
Customer Relations (Customer Service) | refers to the way a business communicates and interacts with the public to gain and retain customers. |
Socializers' Non-verbal Behaviors | outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone. |
Specificity (Target Audience) | you can know the audience within your organization by learning and identifying your specific goal while, at the same time, identifying those within the organization who will have a vested interest in your message. |
Strategy (Target Audience) | addressing your target audience based on your research and it needs should allow you to develop a plan that will help you better communicate with your target audience. |
Sympathize | to feel or express sympathy or compassion |
Target Audience | a particular group at which a film, book, advertising campaign, etc, is aimed. |
Verbal | communication in the form of words |