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POBF lesson 1

Vocabulary

TermDefinition
Active enraging or ready to engage in physically energetic pursuit
Non-verbal behaviors Refers to gestures, facial, expressions, tone, of voice, eye contact. and others
Controllers non-verbal behaviors
Behaviors the way in which one acts or conducts oneself, especially toward other.
Detached separate or disconnected
Customer a person or organization that buys good or services from a store or business
Etiquette the customary code of polite behavior in society or among members of particular professions or group
Collaborators a person who works jointly on an on an activity or project; an associate
Abbreviation a shortened form of a word or phrase.
Criticism the expression of disapproval of someone or something based on perceived faults or mistakes.
Customer Relations AKA customer service is the process and manner by which a business develops, establishes, and maintains relationships with its customers
Brainstorming group discussion to produce ideas or solve problems
Analyzer is a person or device that analyses given data
Enunciate say or pronounce clearly.
Defensive used or intended to defend or protect.
Assertive communication style Assertive communicators can express their own needs, desires, ideas and feelings, while also considering the needs of others
Analyzers non-verbal behaviors is a tool for analyzing and visualizing human behavior in a human-human or human-agent conversation
passing communication style is a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs
professional elating to or connected with a profession.
involved to be apart of something
sympathize feel or express sympathy.
verbal relating to or in the form of words
reflection serious thought or consideration
objective (of a person or their judgment) not influenced by personal feelings or opinions in considering and representing facts.
non-verbal not involving or using words or speech.
Created by: jdew2422
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