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POBF Lesson 1

Vocabulary

TermDefinition
Abbreviation shortened form of a word or phase
Active engaging or ready to engage in physically energetic pursuits.
Aggressive communication style a method of expressing needs and desires that does not take in to account the welfare of others.
Analyzers detail-oriented and logical
Analyzers' non-verbal behaviors Cautious, logical thinkers, soft spoken, monotone voice, limited eye contact, limited facial expressions
Assertive communication style individuals clearly state their opinions and feelings, and firmly advocate for their rights and needs without violating the rights of others.
Brainstorming a group of people solving technique in which members sit around a list ideas and possible solutions to problem
Collaborators a person who works jointly on an activity or project; an associate.
Collaborators' non-verbal behaviors behaviors that transmit something about how the group members collaborate
Constructive criticism offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one
Controllers a person or thing that directs or regulates something.
Controllers' non-verbal behaviors Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion.
Criticism pointing out faults or shortcomings
Customer someone who pays for goods and services
Customer relations AKA customer service refers to the way a business communicates and interact with the public to gain and retain customers
Defensive attempting to justify or defend; deterring aggression or attack
Detached separate or disconnected.
Enunciate speak or state clearly
Etiquette socially acceptable behavior
Formative evaluation evaluate prior to and during implementation of the idea
Impact evaluation what are some other things that this will/could impact?
Involved the listener gives the most of his or her attention to the speaker's words and intentions.
Need (Target audience) knowing your target audience involves knowing the specific needs of the audience an not just the message you want to
Non-Verbal not involving or using words or speech
Objective a person not influenced by personal feelings or opinions in considering or representing facts
Passive the listener receives information as through being talked to rather than as being an equal partner in speaking/listening.
Specificity (Target audience) based on factors like age, location, income and more.
Strategy (Target audience) a plan to reach customers and ensure business success
Verbal communication in the form of words
Sympathize to feel or express sympathy or compassion
Socializes' non-verbal behaviors, outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures and facial
Research (Target audience) one way to ensure that you know your target audience in business communications is through research
Reflection serious thought or consideration
Professional exhibiting a courteous, conscientious, and generally business like manner in the workplace
Process evaluation help employees/customers see how an idea is achieved.
Passive Aggressive communication style i indirectly make sure that others are aware of my needs, desires, and opinions and give little or no thought to theirs
Passive communication style i do not express my needs, desires, and opinions directly and i put others needs above my own
Created by: tishaterry
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