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POBF Lesson 1

Vocabulary

TermDefinition
abbreviation a shortened form of a word or phrase.
active engaging or ready to engage in physically energetic pursuits.
Aggressive communication style a method of expressing needs and desires that does not take in to account the welfare of others.
Analyzer a person or device that analyses given data. It examines in detail the structure of the given data and tries to find patterns and relationships between parts of the data.
Analyzer Non-verbal Behaviors
Assertive Communication Style Thought to be the most effective form of communication, the assertive communication style features an open communication link while not being overbearing.
Brainstorming group discussion to produce ideas or solve problems.
collaborators a person who works jointly on an activity or project; an associate.
Collaborators Non-verbal behaviors Nonverbal behaviors increase task efficiency and improve collaboration between people and robots.
Constructive serving a useful purpose; tending to build up.
criticism the expression of disapproval of someone or something based on perceived faults or mistakes
Controllers a person or thing that directs or regulates something.
controllers non-verbal behaviors nonverbal behaviors for embodied conversational agents (ECA) can create a more immersive experience for users and improve the effectiveness of communication.
customer a person or organization that buys goods or services from a store or business.
customer relations the process and manner by which a business develops, establishes, and maintains relationships with its customers.
Aka customer service Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.
Defensive used or intended to defend or protect.
detached separate or disconnected.
enunciate say or pronounce clearly.
etiquette the customary code of polite behavior in society or among members of a particular profession or group.
formative evaluation a method for judging the worth of a program while the program activities are forming (in progress
Impact evaluation an assessment of how the intervention being evaluated affects.
Involved difficult to comprehend; complicated.
Need target audience specific group of people you want to reach with your marketing message.
Non-verbal objects all the communication between people that do not have a direct verbal translation
passive accepting or allowing what happens or what others do, without active response or resistance.
specificity target audience specific group of consumers that will be the most receptive to your products, services, and promotions. The specificity of the group is based on factors like age, location, income, and more
strategy target audience decision is a choice of the people or company in a product market that a company will target with its positioning strategy.
Verbal relating to or in the form of words.
sympathize feel or express sympathy.
socializer's non-verbal behaviors
research target audience
reflection the throwing back by a body or surface of light, heat, or sound without absorbing it.
Professional relating to or connected with a profession.
process evaluation focuses on the implementation process and attempts to determine how successfully the project followed the strategy laid out in the logic model
passive aggressive communication behaviors are those that involve acting indirectly aggressive rather than directly aggressive.
Created by: prinxessaraa
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