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POBF Lesson 1.01
Vocab
Term | Definition |
---|---|
Abbreviation | a shortened form of a word or phrase |
Active | a listener that gives full attention to listening when others are talking and focuses on what is being said |
Aggressive Communication Style | direct in expressing my needs, desires and opinions giving little or no thought to other people's feelings |
Analyzers | detail oriented and logical |
Analyzers' Non-verbal Behaviors | cautious, logical thinkers, soft spoken, monotone voice, limited eye contact and facial expressions |
Assertive Communication Style | clearly and directly express my needs, desires and opinions in a way in which is considerate to others |
Brainstorming | a group problem solving technique in which members sit around and list ideas and possible solutions to the problems |
Collaborators | focused on building relationships with others to meet their goal |
Collaborators'Non-verbal Behaviors | appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone |
Constructive Criticism | offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one |
Controllers | take charge people |
Controllers' Non-verbal Behaviors | direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion |
Criticism | pointing out faults or shortcomings |
Customer | someone who pays for goods or services |
Defensive | attempting to justify or defend; deterring aggression or attack |
Detached | a listener that withdraws from the speaking-listening exchange and becomes the object of the speakers message rather than its receiver |
Enunciate | speak or state clearly |
Etiquette | socially acceptable behavior |
Formative Evaluation | evaluate prior to and during implementation of an idea |
Impact Evaluation | what are some other things that this will/could impact |
Involved | a listener that gives most of his or her attention to the speakers words and inventions. This person reflects on the message to a degree and participates in the speaking- listening |
Need (Target Audience) | knowing your target audience involves knowing the specific needs of the audience and not just the message you want to convey. This is... |
Non-verbal | not involving or using words or speech (ex. hand motions, facial expressions, posture) |
passive listener | a listener that receives information as though being talked to rather than as being an equal partner in the speaking-listening exchange. |
passive Aggressive Communication Style | I indirectly makes sure that others are aware of my needs, desires and opinions and give little or no thought to theirs. |
passive communication style | i do not express my needs, desires and opinions directly and i put others needs above my own |
process evaluation | help employees/customers see how an idea achieved |
professional | exhibiting a courteous, conscientious, and generally business like manner in the work place |
reflection | serious though or consideration |
research (target audience) | one way to ensure that you know your target audience in business communication is to thoroughly research your audience beforehand. |
socializers | outgoing people who thrive on change and meeting people |
socializers' non-verbal behaviors | outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone |
specificity (target Audience) | you can know the audience within your organization by learning and identifying your specific goal while, at the same time, identifying those within the organization who will have a vested interest in you message |
Strategy (target audience) | addressing your target audience based on your research and its needs should allow you to develop a plan that will help you to better communicate as well |
sympathize | to feel or express sympathy or compassion |
target audience | a particular group at which a film, book, advertising campaign, etc, is aimed |
verbal | communication in the form of words |
customer relations (customer service) | refers to the way a business communicates and interacts with the public to gain and retain customers |