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POBF Lesson 1.01
Vocab 1.01
| Term | Definition |
|---|---|
| Abbreviation | A shortened form of a word or phrase |
| Active | The listener is giving full attention to the speaker and focus on whats being said. |
| Aggressive Communication Style | Being direct when expressing my needs, expression and feelings giving little thought to the listeners feelings. |
| Analyzers | A person that analyzes given data |
| Analyzers Non-verbal Behaviors | Cautious, logical thinkers, soft-spoken, monotone voice, limited eye contact and facial expressions. |
| Assertive Communication Style | I clearly and directly express my needs, desires and opinions in a way which is considerate of others. |
| Brainstorming | A group of problem- solving technique in which members sit around a list ideas and possible solutions to the problem. |
| Collaborators | Easy going people willing to work in a group and continuously work on a project |
| Collaborators Non-Verbal Behaviors | Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone. |
| Constructive Criticism | Offering valid and well reasoned opinions |
| Controllers | a person that regulates or directs something |
| Controllers Non- Verbal Behaviors | Facial expressions, the tone or pitch of voice, or gestures by body language. |
| Criticism | The display of disapproval based on perceived faults or mistakes |
| Customer | A person or organisation that buys goods or services of a store/ business. |
| Customer Relations ( Customer Service) | When a business develops, establishes, and maintains relationships with its customers. |
| Defensive | Attending to justify or defend; deterring aggression or attack. |
| Detached | The listener withdraws from the speaking - listening echange and becomes the object of the speakers message rather than its receiver. |
| Enunciate | Speak or state clearly |
| Etiquette | Socially acceptable behavior |
| Formative Evaluation | Generally and evaluation that takes place before or during a projects implementation with the aim of improving the projects design and performance. |
| Impact Evaluation | Measures the results that have occurred as a result of the communication or intervention. |
| Involved | The listener gives most of his or her attention to the speaker's words and intentions. This person reflects on the message to a degree and participates in the speaking-listening exchange |
| Need (Target Audience) | Knowing your target audience involves knowing the specific needs of the audience and not just the message you want to convey. . |
| Non- Verbal | Not involving or using words or speech (Ex. Hand motions, facial expressions, posture) |
| Objective | When something is based on facts not personal feelings, fictional matter, or interpretation |
| Passive | The listener receives information as though being talked to rather than as being an equal partner in the speaking-listening exchange. This listener is usually attentive, although attention may be faked at times. |
| Passive Aggressive Communication Style | When talking they will display bitterness and hostility toward other peoples' requests. intentionally delaying or making mistakes when dealing with other peoples' requests. having a cynical, pessimistic, or aggressive demeanor |
| Passive Communication Style | They avoid expressing their thoughts or feelings, protecting their rights and identifying meeting their needs. As a result they do not respond overly to hurtful or anger- inducing situations. |
| Process Evaluation | Help employees/customers see how an idea achieved. |
| Professional | Exhibiting a courteous, conscientious, and generally businesslike manner in the workplace |
| Reflection | Serious thought or consideration. |
| Research (Target Audience) | Reflection Serious thought or consideration. Research (Target audience) One way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand. |
| Socializers | Outgoing people who thrive on change and meeting people |
| Socialalizers Non-verbal Behaviors | Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone. |
| Specificity (Target Audience) | You can know the audience within your organization by learning and identifying your specific goal while, at the same time, identifying those within the organization who will have a vested interest in your message. |
| Strategy( Target Audience) | Addressing your target audience based on your research and its needs should allow you to develop a __________ that will help you to better communicate with your target audience |
| Sympathize | To feel or express sympathy or compassion |
| Target Audience | A particular group at which a film, book, advertising campaign, etc., is aimed. |
| Verbal | Communication in the form of words |
Created by:
Boudreaub
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