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POBF Lesson 1

Vocabulary

TermDefinition
Abbreviation A shortened form of a word or phrase
Active The listener gives full attention and focuses on what is being said.
Aggressive communication style Is direct in expressing their needs, desires and opinions giving little or no thought to other people's feelings.
Analyzers Detail-oriented and logical
Analyzers' non-verbal behaviors Cautious, logical thinkers, soft-spoken, monotone voice, limited eye contact and facial expressions
Assertive communication style I clearly and directly express my needs, desires and opinions in a way which is considerate of others.
Brainstorming A group problem-solving technique in which members sit around a list ideas and possible solutions to the problem
Collaborators Easygoing people/ Supporters
Collaborators' non-verbal behaviors Appear relaxed, ask a lot of questions, have a win-win attitude, hesitant to make decisions and highly emotional with an expressive tone.
Constructive Criticism Offering valid and well-reasoned opinions about the work of others, usually involving both positive and negative comments, in a friendly manner rather than an oppositional one.
Controllers Take charge people.
Controllers' non-verbal behaviors Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion.1111
Criticism Pointing out faults or shortcomings.
Customer Someone who pays for goods or services.
Customer Relations AKA customer service Refers to the way a business communicates and interacts with the public to gain and retain customers.
Defensive Attempting to justify or defend; deterring aggression or attack.
Detached The listener withdraws from speaking-listening exchange and becomes the object of the speakers message rather than its receiver
Enunciate Speak or state clearly.
Etiquette Socially acceptable behavior.
Formative evaluation Evaluate prior to and during implementation of an idea.
Impact evaluation What are some other things that this will/could impact?
Involved The listener gives most of his or her attention to the speaker's words and intentions. This person reflects on the message to a degree and participates in the speaking-listening exchange
Need (Target audience) Knowing your target audience involves knowing the specific needs of the audience and not just the message you want to convey. This is...
Non-Verbal Not involving or using words or speech (Ex. Hand motions, facial expressions, posture).
Objective When something is based on facts not personal feelings, fictional matter, or interpretation
Passive The listener receives information as though being talked to rather than as being an equal partner in the speaking/listening exchange
Specificity (Target audience) You can know the audience within your organization by learning and identifying your specific goal while, at the same time, identifying those within the organization who will have a vested interest in your message. This is...
Strategy (Target audience) Addressing your target audience based on your research and its needs that will help you to better communicate.
Verbal Communication in the form of words
Sympathize To feel or express sympathy or compassion
Socializers' non-verbal behaviors Outspoken, quick to make a decision, assertive, fast talker, express how they're feeling through gestures, facial expressions and tone.
Research (Target audience) One way to ensure that you know your target audience in business communications is to thoroughly research your audience beforehand.
Reflection Serious thought or consideration
Professional, Exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.
Process evaluation Help employees/customers see how an idea achieved.
Passive Aggressive communication style I indirectly make sure that others are aware of my needs, desires and opinions and give little or no thought to theirs.
Passive communication style I do not express my needs, desires and opinions directly and I put others' needs above my own.
Created by: tyrell632
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