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Vocabulary
Term | Definition |
---|---|
Aggressive Customer | a customer that complains; loud and long |
Chronic Complainer | a customer that is never satisfied; always something wrong |
Clientele | the clients of a company/business |
Coaching Session | when a manager trains employees how to properly handle given situations |
Complaint | communication from a customer causes deficiencies after something is bought |
Customer Service | a company's ability to supply wants & needs to customers |
Customer Service Representative | the person in a business/company that interacts with a customer before & after a transaction |
High-Roller Customer | a customer who expects the absolute best & is willing to pay for it; complains in a reasonable manner |
Manager | a person who has control/direction of a company/business |
Meek Customer | a customer who will generally not complain; dangerous to business because they complain to other people |
Rip-Off Customer | a customer who wants to get something they're not entitled to receive; often responds with "not good enough" |
Troubleshoot | to determine what problems exist & how to correct them |