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CDC 3S051A Vol 3

CDC 3S051A Volume 3. Customer Support Functions

QuestionAnswer
For officers, who prepares the AF Form 10? The first permanent change of station (PCS) or temporary duty (TDY) unit or agency.
At each MPF where the UPRG is maintained, the individual in charge of the MPF records unit is also designated as the? UPRG custodian.
Who is responsible for maintaining the UPRG and making sure records are corrected as needed? Records custodian.
If the document has legal, historical, or management value beyond the member's separation, then the form is considered what and what is done to it? permanent, kept in the military records system after the person separates.
If a document has no legal, historical, or management value beyond the member's separation, then the form is considered what, and what is done to it? temporary, given to the member, if possible.
When conductoing a records audit, what are the two things you must verify for accuracy? Record Review Listing (RRL)DD Form 1172, Application for Uniformed Services ID Card DEERS Enrollment (if appropriate), and VSGLV Form 8286, Servicemembers' Group Life Insurance Election and Certification
When is the Individual Data Review Listing (IDRL) produced? Automatically on the anniversary date of a member's Date Arrived Station (DAS).
Other than the personnel assigned to the customer support section who screens the UPRG, who else can the commander delegate records screening responsibilities to? Career Enhancement and Career Development sections.
If an action is in conjunction with records review, then customer support screens the UPRG and does what? Removes obsolete documents and gives them to the member concerned.
What is the exception to documents removed if an action is in conjunction with records review? Personnel at a Geographically Separated Unit (GSU) place the obsolete documents in an envelope and mails them to the member.
If an action is in conjuction with discharge and immediate reenlistment, then customer support screens the UPRG and removes what? Promotion orders (except for current grade), waiver documents from previous enlistments, and enlistment orders.
Where would you send the documents taken from a UPRG who's action is in conjunction with discharge and immediate reenlistment. Forward them to HQ AFPC/DPSRI1
If the individual is returned from an overseas unit to a CONUS installation for appellate review, then the UPRG is what? Mailed to CONUS MPF as soon as member outprocesses.
When an event occurs that requires the UPRG to be transferred, what must be prepared? An AF Form 330.
The MPF element responsible for the transfer does what? Accounts for all documents transferred on the AF Form 330.
The gaining MPF customer support section inventories the records received against the enclosed AF Form 330 to ensure receipt of all records and documents annotated on the form and does what? Requests status of missing records or documents by sending AF Forms 330 with copies of PCS orders to the losing MPF.
Before sending out the record, the career development section files one copy of the certified PCS or separation order in the UPRG and does what? Places five copies of reassignment orders in the UPRG for members returning to the CONUS for separation processing.
When members are incapable of acting on their own behalf or are missing or deceased, who else may apply for a correction of military records? An applicant with proper interest
Individuals may submit the correction(s) of military record(s) request on what? DD Form 149, Application for Correction of Military Record Under the Provisions of Title 10, USC, Section 1552.
What provides guidance on application procedures? Air Force pamphlet (AFPAM) 36-2607, Applicants' Guide to the AFBCMR
Before applying, applicants should review what document and discuss their concerns with whom? AFPAM 36-2607, MPF, finance office, or other appropriate officials
The applicant must exhaust all available administrative remedies; otherwise the board may do what? Return the request without considering it.
Ordinarily applicants must file an application within how many years after the error or injustice was discovered or should have been discovered with due diligence? Three years
Who has the burden of providing sufficient evidence of probable material error or injustice? The applicant
The Board send the record of proceedings on all other applications to who? The Secretary of the Air Force or his or her designee for final decision.
Who is eligible for a join spouse assignment? Anyone serving on an extended active duty in one of the US military services and meet all PCS eligibility requirements established in AFI 36-2110 (such as time on station (TOS), retainability, quality control, etc).
What form must the member return to the MPF customer service section for updating information for a join spouse assignment. AF Form 1048
What instance requires a letter application to begin the join spouse application process? When the Air Force member is married to a person in another branch of service.
When a letter application is required, the member wishing to be reassigned completes the letter application with what? A statement from the spouse indicating he or she wants the join spouse assignment.
Members who marry en route to different locations should not delay applying for what until they arrive at their new duty stations? A join spouse assignment
Members who marry en route to different locations should do what? Report to the nearest Air Force installation and complete an application for join spouse assignment.
What is the first action the customer service representative must take during the application process? Verify the marriage by reviewing the marriage certificate at the time the member completes the AF Form 1048.
If a couple is overseas and neither spouse has the same date eligible to return form overseas (DEROS), what must happen? The one with the earlier DEROS must extend if they desire to be reassigned at the same time.
If an individual proceeds on a voluntary reassignment from a join spouse assignment, or requests cancellation of an approved join spouse assignment, then the individual will not be authorized what? A join spouse assignment to that same location at a later time. Join spouse assignment will not be considered until the subsequent PCS.
If an individual wants consideration for any of these voluntary assignments, to other than his or her spouse's current or projected location, then the individual completes what? A new AF Form 1048 indicating a join spouse assignment is not desired.
What code on an AF Form 1048 indicates join spouse assignment is not desired? H
If both spouses are assigned to the same or an adjacent CONUS location(s), regardless of assignment action reason used for the assignment, the AFPC usually will do what? Not reassign either spouse for 24 months from the DAS of the last arriving spouse.
The MPF is responsible for what reclama and deletion actions? Using normal reclama procedures if a person wishes to cahnge a join spouse assignment intent after selection for a join spouse assignment.
Whom do you not assign in excess of 50 miles apart, unless such action is specifically authorized by HQ AFPC/DPMRIP1? AAC 32
For assignments to the same or adjacent locations where the couple is to reside jointly, include what in the REMARKS sectionof the PCS orders? That the assignment is to join spouse, regardless of the assignment action reason.
As a 3S0X1 assigned to this work section, you are responsible for what? Verifying eligibility for the card, as well as determining which benefits and privelages the ID card entitles an eligible member.
If a DD Form 2 (Active), Armed Forces of the United States Geneva Convention ID Card (Manually prepared card or machine readable card) if the member is on what? Active duty for 30 days or more, service academies cadets, midshipmen.
How is a dependents eligibility for an ID card determined? By reviewing the Defense Eligibility and Enrollment Reporting System (DEERS) database.
If you can't access the DEERS database, you can use what? A previous DD Form 1172, Application for Uniformed Services ID Card-DEERS Enrollment. Or call the DEERS Eligibility Center for verification.
What does the DD Form 1172 list? Specific legal documentation in Section III to verify entitlement to an ID card.
If the member's status is retired with pay, then the eligibility is verified by? A retirement order or DD Form 214.
If the member's status is 100 percent DAV, then eligibility is verified by? DD Form 214, and a letter from Veteran's Affairs stating that the honorably discharged veteran is 100 percent disabled from a service-connected injury, whether a reevaluation is necessary, and that commissary adn base exchange privelages are authorized.
If the individual's status is: child, unmarried over 21 years of age: father, mother, step-parent, father-in-law, mother-in-law, or parent by adoption, then eligibility is verified by what? A personal ID or a favorable dependency, and the sponsor's birth certificate.
What is the first step to complete an ID card application? 1. Verify basic entitlement, benefits, and privelages authorized.
What is the second step to complete an ID card application? 2. Review the supporting documents, the DEERS database, or both. Return the supporting documents to the owner after they have served their purpose. Do not use an existing card, expired or unexpired, as proof of further entitlement to another card.
What is the third step to complete an ID card application? Non-automated sites prepare the DD Form 1172. If manually prepared, ensure the form is typed of printed legibly in black ball-point pen. Complete section IV to verify the application. Initial all corrections on the application form.
What is the fourth step to complete an ID card application? Give the original white copy of the DD Form 1172 to the applicant to distribute the remaining as necessary. Advise the applicant that DD Form(s) 1172 is/are valid for only 90 days after the verifying official signs. Application held longer are void.
What is the fifth step to complete an ID card application? Update the information on the DD Form 1172 by RAPIDS or DEERS. For those sites that do not have the RAPIDS, forward a floppy disk to the Defense Enrollment Eligibility Reporting System Enrollment Processing Center (DEPC) using a DD Form 2268.
What is the sixth step to complete an ID card application? Forward all DD Forms 1172 that issue permanent cards to family members in the DEERS Support Office by batch processing weekly, using a DD Form 2268. Do not file DD Forms 1172 for the sponsor. Forward one copy to the DEERS support office.
To complete an ID card application, send one copy of the DD Form 1172 for what? Individual Mobilization Augmentees (IMA) and Participating individual ready reservist (PIRR) to HQ ARPC.
How long are DD Forms 1172 valid for? 90 days
What is the DD Form 2268? DEERS Batch Transmittal
What are the MPE's responsibilities regarding ID card retrieval? The MPE must make every effort to retrieve an ID card, expired or unexpired
Who must the MPE retrieve an ID card, expired or unexpired from? A step child when a military step-parent and nonmilitary parent divorce.
What measures do you follow when you learn that an individual is no longer entitled to an ID card? If an expired ID card cannot be retrieved voluntarily by letters from the sponsor, unit commander, or MPE, report the circumstances by letter or message to the chief of security forces or military police of the nearest military installation.
You should destroy the DD Form 1172 and documentation how long after the card expires? One year.
What other reasons would you have to retrieve or replace ID cards? Parole and excess leave, civilian or military confinement, administrative and judicial actions, courts-martialed members and eligible family members.
If a member is on parole or excessive leave, what should you do to the ID cards? Retrieve the ID cards from the member and family members when discharge is executed.
If a member is in civilian or military confinement, what does the MPE verify? The DD Form 1172 and the issuing activity issues ID cards to family members.
If a member is being taken upon by administrative and judicial actions, then the MPE may do what with the ID cards? Reissue cards for an additional 90 days if necessary.
If a member is being courts-martialed then the MPE may do what with the ID cards? Reissue ID cards for courts-martialed members and their family members in one-year increments and do not terminate DEERS entitlements.
What do you not terminate even if a sponsor is past their date of separation or expiration of term of service? Do not terminate family members in DEERS.
What is RAPIDS? The RAPIDS provides a network of microcomputers linking the MPE to the DEERS database to provide online additions, retieval, and update of family member information to the DEERS database.
How do you sign onto RAPIDS? Every user who is to sign onto the RAPIDS application and access DEERS must have a valid DEERS logon ID and password.
How do you establish a logon ID and password for RAPIDS? Request a DEERS logon ID and initial password from your DEERS site security manager (SSM).
How often can you change your RAPIDS password? As often as you desire, with the restriction that you can change the password only once within a 24-hour period.
What criteria must you follow when choosing a RAPIDS password? Must not be all numeric, must be different from your login ID, must be 5-8 characters in length, new password must not be identical to old, no character can appear more than twice, may be alphabetic or alphanumeric, but cannot contain special characters.
When a family is opened, the menu bar is expanded to include additional items, such as what? Beneficiary and Family.
Family allows you to do what? Add dependents, update addresses, create DD Forms 1172 and ID cards, verify family members, and lock/unlock record available for service project officers.
What would you do in the event that you forget your password? You must call the DEERS/DRAC to have the password reset. After the DRAC gives you temporary password, the SSM will enter the temporary password into the system.
How would you go about changing your DEERS password? Select Options and change password. Enter your old password and new password [twice] and do so in all CAPS and then select OK.
Full-time SGLI coverage is authorized to whom? Members of the uniformed services while they are performing full-time activity duty or active duty for training under calls or orders specifying 31 days or more.
By law, how much is the maximum coverage for all members on active duty, active duty for training or inactive duty for training, and Ready Reserve? $250,000 until they make a valid election to reduce or decline coverage.
How much must reduction in SGLI coverage be? $10,000 multiples
How much is the monthly cost for active duty and Ready Reserve members? $20.00 for $250,000
How much is the cost for members who want less than the maximum $250,000 coverage? $.80 per $10,000 for coverage per month
On what day is the SGLI coverage terminated if a member is confined by civil court authorities under a sentence adjudged by a civil court? 31st day
On what day is the SGLI coverage terminated if the member provides written notice on SGLV 8286 election requesting not to be insured On the last day of the month in which the member files the form
Can SGLI coverage be restored? Coverage is automatically restored as of the date a member is restored to duty with pay if coverage was terminated.
What must happen if a member elects to cancel or reduce SGLI coverage and later wants to obtain or increase their coverage? A written reuest must be made through the member's uniformed service.
What is the written request the is made to obtain or increase their coverage on? SGLV 8385, Request for Insurance
Who must the member must complete and sign the SGLV in front of? The unit commander or designated representative.
Where is the SGLV 8285 filed if all medical questions are answered "no"? In the member's UPRG adn action is initiated to withhold premium payments eddective the date the form is received.
Do members have the option to decline, reduce or increase the free dependent children coverage? No.
What is perhaps the most important-and most overlooked-reason for reaccomplishing the SGLI form? Change named beneficiaries.
Is a named beneficiary automatically changed by an event that occurs after a member completes the form? No.
What are 3 specific instances when a member should clearly designate one or more specific beneficiaries? Member has a parent who has remarried but both natural parents are living, member is divorced and remarried, but has children living with the first spouse, or member has no immediate NOK and wants a distant relative or friend to receive the proceeds.
What must you do if a member is survived by dependents or parents and designates some other person or entity as beneficiary? Advise the member to submit a signed memo indicating that they understand the designation is unusual and hte person named as beneficiary is the correct person (intended by the member) to receive the proceeds.
If no surviving child or children, to whom is the SGLI is payable? parents in equal shares or all to the surviving parent.
If no surviving parent(s), to whom is the SGLI payable? a duly appointed executor or administrator of the insured's estate.
If no surviving duly appointed executor or administrator of the insured's estate, to whom is the SGLI payable? other next of kin.
To whom are the proceeds payable to when a minor is named as a beneficiary? Court-appointed guardian of the child.
Does the law allow payments of SGLI to be made directly to a minor survi
By law, how much is the maximum coverage for all members on active duty, active duty for training or inactive duty for training, and Ready Reserve? $250,000 until they make a valid election to reduce or decline coverage.
How much must reduction in SGLI coverage be? $10,000 multiples
How much is the monthly cost for active duty and Ready Reserve members? $20.00 for $250,000
How much is the cost for members who want less than the maximum $250,000 coverage? $.80 per $10,000 for coverage per month
On what day is the SGLI coverage terminated if a member is confined by civil court authorities under a sentence adjudged by a civil court? 31st day
On what day is the SGLI coverage terminated if the member provides written notice on SGLV 8286 election requesting not to be insured On the last day of the month in which the member files the form
Can SGLI coverage be restored? Coverage is automatically restored as of the date a member is restored to duty with pay if coverage was terminated.
What must happen if a member elects to cancel or reduce SGLI coverage and later wants to obtain or increase their coverage? A written reuest must be made through the member's uniformed service.
What is the written request the is made to obtain or increase their coverage on? SGLV 8385, Request for Insurance
Who must the member must complete and sign the SGLV in front of? The unit commander or designated representative.
Where is the SGLV 8285 filed if all medical questions are answered "no"? In the member's UPRG adn action is initiated to withhold premium payments eddective the date the form is received.
Do members have the option to decline, reduce or increase the free dependent children coverage? No.
What is perhaps the most important-and most overlooked-reason for reaccomplishing the SGLI form? Change named beneficiaries.
Is a named beneficiary automatically changed by an event that occurs after a member completes the form? No.
What are 3 specific instances when a member should clearly designate one or more specific beneficiaries? Member has a parent who has remarried but both natural parents are living, member is divorced and remarried, but has children living with the first spouse, or member has no immediate NOK and wants a distant relative or friend to receive the proceeds.
What must you do if a member is survived by dependents or parents and designates some other person or entity as beneficiary? Advise the member to submit a signed memo indicating that they understand the designation is unusual and hte person named as beneficiary is the correct person (intended by the member) to receive the proceeds.
If no surviving child or children, to whom is the SGLI is payable? parents in equal shares or all to the surviving parent.
If no surviving parent(s), to whom is the SGLI payable? a duly appointed executor or administrator of the insured's estate.
If no surviving duly appointed executor or administrator of the insured's estate, to whom is the SGLI payable? other next of kin.
To whom are the proceeds payable to when a minor is named as a beneficiary? Court-appointed guardian of the child.
Does the law allow payments of SGLI to be made directly to a minor surviving spouse? Yes.
What are the two payment options the member has to choose from on the SGLV form 8286? Lump sum or 36 monthly installments
What are the first steps that must be taken to ensure the SGLV form 8286 us processed? Make 2 copies of the completed SGLV 8286 and distribute the original copy to the member's personnel records; copy 1, directions to servicemember and Intro to VA Benefits to the member copy 2 is for active or reserve component of the uniformed services
To whom do you not send any of the forms or copies of the SGLV 8286? OSGLI or DVA
To whom does SGLI insurance go to? Those being released from active duty for training under a call or order to duty that does not specify a period of less than 31 days.
What members from the Ready Reserve are insured under SGLI? Those who are separated, retired or released from assignment.
What must members of the IRR, ING and IRC provide in order to be eligible for VGLI? Provide orders showing that he or she is currently assigned to the IRR, ING or IRC.
What is the maximum amount in which VGLI is issued up to? $250,000 in $10,000 increments but not for more than the amount of SGLI the member had in force at the time of separation.
Can a member be insured under both SGLI and VGLI programs at the same time? Yes.
What is the stipulation to a member being insured under SGLI and VGLI programs at the same time? The coverage cannot exceed $250,000, the maximum under law.
How does a member complete the application SGLV 8714? Check the amount desired, fill in the information requested on the form, designate a principal and contigent beneficiary, sign, date, and mail the form with a check or money order payable to the OSGLI for the amount of the first month's premium.
What happens to SGLI payments if a member does not dsignate a beneficiary? The insurance is paid according to the prior SGLI designation for 60 days after VGLI becomes effective.
If 60 days have passed and a member does not designate a beneficiary for the VGLI/SGLI, to whom are the proceeds paid? "By Law" under the order of precedence in the law.
If there is no parent(s), then VGLI is payable to whom? The duly appointed executor or administrator of the insured's estate.
How is VGLI converted to a commercial policy? VGLI coverage in force can, at any time, be converted to an individual policy of life insurance with a commercial company that participates in the program.
When must a member complete the health statement when preparing the SGLV 8714? 120 days after separating
What does the Air Force provide to family members and other designated persons in the event of a member's casualty status? Dignified, considerate, and humane notifications.
How soon does the Air Force provide casualty status information to family members and other designated persons? As promplty as possible.
What does the Air Force policy require all Air Force personnel do to achieve casualty program goals? Fully support the casualty services program.
What are the Air Force's casualty program goals? To provide prompt reporting, dignified and humane notification, efficient, thorough, compassionate assistance to the NOK.
What must you do if a member does not want NOK notified in the even of a casualty type? Do not release any information to Public Affairs.
What determines the information you may release to Public Affairs? The casualty type and Privacy Act.
What is the definition of casualty status "missing"? Person who is not present at his or her duty location due to apparent involuntary reasons and whose location may or maynot be known.
When are personnel not considered missing? When they are AWOL, deserter, or dropped-from-rolls status.
What is the definition of casualty status "Not Seiously Injured" (NSI)? Person who can communicate, not classified as VSI, SI or III and whose injury may or may not require hospitalization.
What is the definition of casualty status "Seriously Injured" (SI)? Person whose illness or injury is of such severity that there is cause for immediate concern, but there is not imminent danger to life.
What is the definition of casualty status "Very Seriously Injured" (VSI)? Person whose illness or injury is of such severity that life is imminently edangered.
What is the definition of casualty status "Duty Status Whereabouts Unknown" (DUSTWUN)? Temporary casualty status applicable only to military personnel
When does the responsible commander issue the casualty status DUSTWUN? Suspect a member's absence is involuntary and may be a casualty; does not believe sufficient evidence exists to make a definite determination of missing or deceased; needs time to gather more facts and statements from witnesses to definite determination.
Who does the Air Force consider as the primary next of kin PNOK? Person most closely related to the casualty
Who does the Air Force consider to be PNOK if there are two NOK with equal relationships to the member. The older person.
What must a casualty report indicate? Whether the casualty is hostile or nonhostile and report casualty as deceased, DUSTWUN, missing, VSI, SI, III or NSI.
What must a casualty report include? An accurate, explicit account of the circumstances surrounding the casualty.
Who does the casualty assistance representative (CAR) immediately telephone upon learning of a casualty, without waiting for confirmation of the report? HQ/AFPC
What does the CAR prepare and send to HQ AFPC at once by the most expeditious means? Casualty reports
How long does the CAR have to deliver the appopriate casualty message to the telecommunications center? Within four hours of learning of a casualty
With whom must each reporting unit check with until a report of delivery is received? Telecommunications center
How often must each reporting unit check with its telecommunications center until a report of delivery is received? Every two hours
What are not always necessary for a death report to be made? Positively identified recovered remains
What available information indicates that an individual could not have survived ergo it is to be considered conclusive evidence of death? Circumstances of the incident, statements of witnesses to that incident, search results, local terrain conditions, climate, water temperature, currents, and so on.
How long do you have to turn in the supplemental report confirming the actual manner and cause of death? Within one duty day
What must you receive in order to produce a supplemental report confirming the actual manner and cause of death? Death certificate, autopsy report, or accident investigation.
What is the normal number of days a member is retained in DUSTWUN status? No more than 10 days.
What happens to the members status after the initial 10 days of being in DUSTWUN status? Unless extended by HQ AFPC/DPWC, you must submit one of the following reports or messages: death, missing, AWOL or returned to military control.
If the commander determines member to be missing, what report must he submit? An initial missing report.
Under what circumstances are casualty reports submitted for members in VSI, SI or III status? Member is hospitalized overseas, member is hospitalized in the CONUS, wartime casualties, or military aircraft or Air Mobility Command commercial contract aircraft.
How often are VSI, SI or III reports to be submitted? Within 24 hours of the initial report, and every four days thereafter.
What is an abbreviated casualty report used for? To expedite the flow of casualty information to HQ/AFPC when there are multiple casualties to report and submitting standard reports would delay notifying the NOK.
How is casualty notification made? In person by an Air Force representative whenever feasible for personnel declared missing, deceased, or DUSTWUN.
Who assists in the notification process at the request of the reporting base's customer support section's CAR when the NOK does not reside on or in the vicinity of the reporting base? HQ AFPC
Who is able to give a member's status during a call is the NOK calls the Air Force asking about the member's status before receiving official notification? HQ AFPC Casualty Services Branch, the member's commander or designated representative, or the CAR
How is notification made via phone call to a member's NOK? As compassionately as possible.
Unless otherwise directed, by whom are notifications made by? Officers who are serving in the grade of major and above. In all cases, notification officers should be of equal or higher grade than the casualty.
Due to differences in notification and unforeseen reaction of the NOK, who must accompany the notification officer to attend to any emergency needs that may arise. Medical and chaplain personnel
Who should the notification officer telephone immediately after departing the NOK's location? HQ AFPC/DPWCS
Under what casualty status may the commander delegate notifying the NOK to the first sergeant? NSI, SI, VSI & III
When does HQ AFPC perform the member's commander's tasks of notifying the NOK and keeping them informed of the member's medical progess. The member is hospitalized overseas and the NOK resides stateside or the member is hospitalized in the CONUS and the NOK resides overseas.
HQ AFPC determines what based upon the PNOK's ZIP code? The installation having primary responsibility for casualty assistance.
Who must the CAR contact within 24 hours of learning of a casualty? The PNOK.
Contact must also be made with who, but such contact is not required to be within the first 24 hours. Others that are eligible for benefits or privelages as soon as possible.
What must be done in cases where death occurs? Find out if there are any immediate problems, confirm addresses, and arrange a casualty assistance visit and deliver the death gratuity payment ($6,000).
What does the CAR discuss the NOK of deceased members? The CAR is required to explain and complete claim forms for applicable benefits listed on the AF Form 58, Casualty Assistance Summary (Transmittal).
What form do you use as a checklist or guide during the visit to track and document entitlements applied for and received. AF Form 58, Casualty Assistance Summary (Transmittal)
Who does the CAR ask to participate in the visit to the NOK if counseling on Dependency and Indemnity Compensation (DIC) is required? Veterans Services Officer (VSO) from the Department of Veterans Affairs Regional Office.
On what benefits does the CAR brief survivors? Discuss all benefits listed on AF Form 58.
What is explained when discussing death gratuity? This $6000 payment is made to spouse first, w/i 24 hrs of the mbr's death unless the spouse desires otherwise; if no spouse it goes to the children in equal shares; state laws guide payment to minors. if no spouse or kids it goes to parents or siblings.
At what age are family member parents eligible for social security benefits? 62
At age 62, family members are eligible for social security benefits if the percentage of dependency on the decendent for support was how much? More than 50%
If the survivng spouse is deceased or not entitled to an ID card, can any child under age 10 be issued a seperate card? Yes.
Who must the CAR inform that they have the right to request a copy of the casualty case file and any documentation obtained related to the casualty? The NOK.
What documents can the NOK obtain? Any protected documents they may have a right to see under the Freedom of Information Act (FOIA).
How often should you contact the PNOK of missing members? At least once every 30 days for the first year; thereafter once every 3 months as long as the member remains in a missing status.
What types of compensation are SBP and SSBP, and to whom do they benefit? Monetary and Nonmonetary, they benefit elements established by statute.
Who implements preretirement counseling? MPE and CSS.
Who administers the SBP at a base level? The MPE customer support section
How mush is the SBP annuity that is immediately payable? 55% of the retired pay entitlement the member would have received if they were retired on the date of death.
What can member's additionally enroll in to increase their survivors' post-age 62 annuities if they have elected maximum coverage? SSBP.
What does SSBP do? Increases their survivors' post-age 62 annuities.
By how much does SSBP increase their survivors' post-age 62 annuities? 5, 10, 15, or 20% of their monthly gross retired pay, thereby providing a total annuity equal to 40, 45, 50, or 55% of their monthly gross pay.
What page do you use of the SBP RIP, Survivor Benefit Plan Notification Brief, to schedule the retiring member for a mandatory briefing? Page 1
What is the number of days you must schedule a member for their mandatory SBO RIP? not less than 120 days before approved retirement date.
How should yuou schedule members who are retiring in less than 120 days from the date of approved retirement At the earliest possible date.
When you attach the SBP handouts, what do you annotate the letter with? date, time and location of the scheduled SBP briefing along with the telephone number of the SBP counselor.
What form is used to record and process members' SBP elections? DD Form 2656
What is the DD Form 2656? Data Payment of Retired Personnel.
For SBP, if the option is for spouse or former spouse and children, what is the base amount? full retired pay or reduced retired pay. the minimum base amount is $300.
Who does an election for former spouse and children cover? Only the children resulting from the marriage of the member and former spouse.
How does the MPE verify the spouse's identity for spouse concurrence/nonconcurrence? By reviewing the DD Form 1173.
If the spouse cannot appear at the MPE, the SBP counselor must do what? Make a copy of the completed election signed by the member.
When the spouse is unable to visit the MPE, what do you send? The original, signed election to the spouse along with the letter found in AFI 36-3006. Sned the letter by first-class mail and include a preaddressed, unstamped envelope for the spouse to return the form to the MPE.
Created by: susan.holland on 2009-05-06



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