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Lean IT Q&A

Lean IT

QuestionAnswer
Chairman Cho of Toyota had a key message regarding Lean Leadership. What was this key message? Go see, ask why, show respect
How does Flow simplify demand planning? By shortening the planning horizon
In a Lean transformation, how can IT serve as a major catalyst for change? Information enables all Value Streams
In a Pull system, what does an empty slot mean? It is a replenishment signal
In what DMAIC phase would a Root Cause Analysis be carried out? Analyze
Learning from mistakes is one of the ways an IT organization can make progress. Which of the following statements represents the Lean way of dealing with mistakes? IT management must focus on ensuring that improvement work is done
What board contains all necessary KPIs needed to steer the organization? Week board
What does a Pareto chart display? The causes of a problem or condition from large to small contribution
What is a major possible barrier for the value flow? Muri or overburden (in working procedures and work hours) is, together with Mura or inconsistency and variation, a major barrier that can lead to Muda and the production of defective products.
What is the definition of overburden? Inability to meet customer demand with a certain resource
What is the key production factor within IT? Time
What is the primary purpose of a Skills and Knowledge analysis? Balance demand and supply Correct
What is the purpose of a CTQ tree? Translates customer expectations to measurable internal objectives and activities
What is the purpose of a Kanban card? To inform the process about the status of the product or service
What is the purpose of a Skills & Knowledge (S&K) analysis? Develop the right amount of S&K to provide the value that customers expect from IT.
What tool would be used to understand how much time is spent on value-added activities? Process Cycle Efficiency (PCE).
When does the ‘Valley of Despair’ occur? When people become despondent with the lack of success regarding the change
When work is NOT done efficiently, what is MOST likely the cause? Poor processes are one of the principal causes of inefficiency.
Which activity should be described as Necessary (or Business) Non­-Value­-Added (NNVA)? Finance
Which are examples of what a customer values in a service? Pricing, Reliability and Timeliness
Which is a definition of overburden (Muri)? Overburden means not having the right resources available at the right place or time. ( Inability to meet customer demand due unrealistic workloads on people)
Which is a form of waste? Managing the list of inventory changes
Which is a Lean tool to investigate the root cause of problems? The 5 Whys
Which is a principle of Lean? Value is defined by the customer
Which is a purpose of Voice of the Customer (VoC) tools? To set priorities and goals consistent with customer needs
Which is an objective of the Improve phase? Implement solutions
Which is input of the improvement board and output of the day board? Problems
Which is MOST likely to be a customer requirement for a specified product? Meets expectations
Which is NOT a form of waste? Training end ­users
Which is NOT a goal of Lean? Increasing profits
Which is NOT a requirement for a KPI? Should be owned by the manager
Which is NOT a Value-Added activity? Coordinating an incident resolution
Which is NOT an objective of Six Sigma? Behavioural change
Which is the MOST important Behavior within Lean? Learning
Which tool would you use in the Analyze phase of DMAIC? Ishikawa Diagram
Which tool would you use in the Measure phase of DMAIC? Value Stream Map
Which topics should NOT be covered by the manager during a performance dialogue with an employee? Discussing solutions with the employee to enable them to meet their objectives
Why is empowering the front-line employees essential in a Lean organization? Ensure that the front-line employees have knowledge of the customer needs (Key to an effective front-line is that the front-line employees know what the customer wants & can deliver the value required without having to gain permission from management.)
Why is it important that IT management deeply understands the principles and methods of Lean? To create sustainable improvements in IT services
Why should a Kanban system be introduced? To control the initiation of new work
Created by: AnnaMaryTN
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