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Flight Cancel
Flight Cancel: Refundable
Question | Answer |
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Flight Cancel: Refundable | 1. Pull up PNR 2. Emulate 3. Check flight segments 4. Check ticket status 5. Check fare rules and advise customer ticket is refundable 6. Advise customer refund amount and refund timing 7. Cancel segments 8. Receive and ER |
9. Log the refund in CTE through QE 10. Clear any previous work: 11. Click Cancel/ Void Ticket button | |
1. Click OK 2. Highlight the ticket number you would like to log 3. Click cancel ticket: 4. Click OK 5. You are now able to log a ref ticket. It will direct you back to this screen if you would like to log another ticket: | |
6. Go Back to the PNR and check if segments are already cancelled and if the ticket has already been logged by typing in *J‡. 7. Edit and add /refundable after the *J‡ line 8. It will show you the ticket number: 9. Receive and ER | |
10. Run sync cancel script 11. Annotate the record for future counselors 12. Receive and ER |