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NC #3
Concepts of Teamwork
Question | Answer |
---|---|
What requires the input of multiple members not only of your own disciplines, but many other disciplines within the healthcare environment? | Many complex situations |
What does teamwork involve? | Cooperative, collaborative effort by team members to accomplish a common goal |
What does teamwork take? | Regular communication, shared ideas, pooled resources, active commitment |
What is a interdisciplinary health care team? | Team that integrates a diverse group of individuals who collaborate to serve their client base |
Who are the members of a team? | Leader, Record keeper, & facilitator |
What does a leader do? | Ensures goals are met and all members participate |
What does a record keeper do? | Documents team discussions/decisions |
What does a facilitator do? | Assist in understanding, seek truth, help maintain team camaraderie, ensure all members are heard |
Who are the informal members of a team? | Experts & skeptics |
What does an expert help a team? | Have unique qualities/experiences |
What does a skeptic help a team? | Critical thinkers able to consider multiple problems/perspectives |
What do effective behaviors do? | Support positive interdependence, creates/maintains healthy communications, nurtures cooperative problem solving, promotes individual/team accountability, ongoing monitors structure/process .... works together to meet needs of pt |
What is forming? | Honeymoon period, members are on best behavior |
What is norming? | Team begins to functions & members agree to abide by ground rules |
What is storming? | Overt tension, reality sets in, aware of each members & weaknesses & overlooks strengths |
What is performing? | Performs well & efficiently, appreciates strengths/weaknesses, encouragement; trust is key & team must nurture |
What is adjourning? | Team member may leave or team disband |
What does teamwork require? | Members to meet regularly & accomplish goals in a timely fashion (best to establish ground rules) |
What must you do as a team member? | Reflect on your action & the outcome of your contribution to the team |
What are the responsibilities of a team member? | Participate, listen, encourage other members, do not interrupt, clarify and misunderstandings, do your share of the work, be courteous & respectful of others |
What are the benefits of a team? | Learn, grow, adapt in an orderly yet effective team |
What are the limitations of a team? | Personal goals erupt, can become stagnate, inability to adjust to the needs of the team |
What is conflict? | Tension that arises from disagreement when there is more than one perspective or competing |
What are the factors that contribute to conflict? | Pressures, tension, and expectations of instant response to every demand make it hard for nurses to communicate with other & team members. Motivations, personality differences, emotions, knowledge, & resources |
What are the different types of team conflict? | Intrapersonal conflict, Interpersonal conflict, Intrateam conflict, & Interteam conflict |
How do conflicts arise? | Based on an individual's strongly held principles, or based on personality differences. Can result in unproductive conflict |
Tigger/Snoopy | Sensation seeker/socially oriented |
What are the communication styles during conflict? | Avoiding response, Coercive response, Accommodating response, & Collaborative response |
What is an avoiding response? | This defense or withdrawing response avoids confrontation & focuses on self |
What is a coercive response? | Overpowering is used to suppress differences of opinions or ideas |
What is an accommodating response? | Constructive response can clear up misunderstandings |
What is a collaborative response? | Supportive response centers on understanding the various perceptions of those in a group |
What are the methods for team conflict? | Watch for conflict indicators, acknowledge conflict, use effective techniques, establish rules to manage team conflict, monitor the conflict, Plan B, content, pattern & relationships |
What are conflict indicators? | High turnover, absenteeism, or complaints |
How do you acknowledge conflict? | Identify the issues & person involved (issue is NOT a person, but tension between people or ideas!) |
What are effective techniques of conflict resolution? | Take time out, clarify & manage expectations, use mediation, seek & understand, exchange perspectives |
How do you establish rules to manage team conflict? | Apply win/win solutions as much as possible, establish a zero/tolerance for blaming, hostility, backbiting, rudeness, set clear expectations, respond to conflict consistently & in a timely manner |
How do you monitor the conflict? | Listen & respond |
What is important to remember about content in a conflict? | Keep it to a single basic issue |
How does pattern help in a conflict? | You identify & examine patterns of processes that proceed the event |
How do relationships affect a conflict? | Determine whether personality clashes are contributing to or are the heart of the matter |
What are the stages of conflict resolution? | Depersonalize, listen, reflect, communicate, compromise, & resolve |
What does depersonalize mean as it relates to conflict res.? | Don't take things personal |
What does listen mean as it relates to conflict res.? | Be an affective listener |
What does reflect mean as it relates to conflict res.? | Give the person or group time to digest your discussion |
What does communicate mean as it relates to conflict res.? | Involve the other person or the entire room |
What does compromise mean as it relates to conflict res? | Working with other people to often requires compromise |
What is effective leader do? | Clearly communicates the "big picture", leads by example, sets realistic goals, & rewards performance |
What are the attributes of a good leader? | Commitment to the mission or goal of the organization, sets goals & priorities, encourages team building, encourages personal growth, and manages conflict, stress & anger |
What is delegation? | The transfer of a clients care to a competent individual who has the authority to perform a specific task in a certain situation |
What are the five rights of delegation? | Right task, right circumstance, right person right direction/communication, right supervisor |
Who can a LPN delegate to? | CNA (but only task that are in their scope of practice) |
Can a RN delegate patient assessment to a LPN? | Yes |
Can a LPN delegate pain assessment to a CNA? | No |
When you delegate, what is important to do afterwards? | Follow through, make sure the task was completed |
Should you delegate to someone if the patients care could be compromised? | No |
What are the stages in building a positive team? | Forming, norming, storming, performing, and adjourning |