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NC #2
Concepts of Communication
| Question | Answer |
|---|---|
| What are the verbal communication techniques? | Sender & receiver, message, message channel, feedback, context, and involves the written word |
| What is sender & receiver? | Person sending & person targeted for the information |
| What is the message? | Information sent |
| What is the message channel? | Nonverbal, verbal, emotional, or visual |
| What is feedback? | Response or the lack of response |
| What is context? | Factors that affect the message (environment & circumstances) |
| How do most problems in communication occur? | With sending & receiving |
| What is the goal of communication? | The exchange & receiving of information, which is called effective communication |
| It's not only ________ you say and do, but _______ you say and do it | What; how |
| What are the personal factors that affect our verbal communication? | Age, developmental level, native language, cultural perspective, & environmental factors |
| How many feet does overall communication occur in? | 4'-12' |
| What is the most effective way of communication? | Two way |
| What is the least effective way of communication? | One way |
| What is necessary for communication to occur? | Sender & receiver of a message |
| What are the important steps when considering location & method of communication? | Privacy, prepare for pt intervention, close the curtain, ask pt how you can help, ask if visitors can stay |
| What is just as important as what you say? | Nonverbal communication |
| What does nonverbal communication include? | Facial expressions, body language, and involves use of cues (such as physical appearance) |
| What must you be aware of when using nonverbal communication? | Your own attitude |
| What are facial expressions? | Use of your face to communicate concern & interest |
| What is body language? | Use of body postures that communicates an interest in the client |
| Describe proximity | The distance for most social communication |
| Describe silence as it relates to communication | Uses both verbal and nonverbal methods of communication |
| Describe vocalization as it relates to communication | Tone of voice, volume & pitch, and speed of message delivery |
| What is physical contact? | Provide nursing care to client |
| What is listening between the lines? | Listen to not only what client says, but also, just as importantly, what clients don't say |
| What is an example of nonverbal communication? | Holding hands |
| What is therapeutic communication? | Exchange of information that facilitates the formation of a positive nurse/pt relationship & actively involves the pt in all areas of pt care |
| What is touch? | Form of nonverbal communication that is inherent in the practice of nursing for physical contact |
| Give an example of using "focusing" in communicating with a pt? | "Will you please tell me as accurately as you can, what you experienced the last time you had morphine" |
| Give an example of using "reflecting" in communication with a pt? | "Have you discussed this with him?" |
| What is active listening? | Requires full attention to what the pt is saying |
| Give an example of a "closed question" | "How old are you?" |
| What is paraphrasing? | Restatement of the pt's message in the nurses own words |
| Give an example of "clarifying" in communication with a pt? | "Let me make sure I understand this correctly, the cost of your medicine is keeping you from being able to take it every day?" |
| What is an example an open-ended question? | "What concerns do you have about going home?" |
| What is passive listening? | You indicate that you are listening to what the patient is saying either no verbally, through eye contact and nodding, or verbally |
| What is non-therapeutic communication? | Usually blocks the development of a trusting and therapeutic relationship |
| What is restating? | Repeating to the pt what the nurse believes to be the main point |
| Why is it important to be responsive to your pt's body language? | They may be not saying how they are truly feeling ("nothing is wrong" but they are clenching their fist or have a grimace on their face) |
| What type of differences can affect the way you communicate? | Cultural |
| What requires skill and is not used as frequently as other techniques? | Silence |
| What does an effective listener do? | Is quiet and focuses on what the speaker is saying |
| What does an active listener do? | Gets close to the pt (doesn't stand over the pt) |
| How is the use of humor helpful? | You have the ability to enhance feelings of well-being, reduce anxiety, & encourage a sense of hope |
| What is therapeutic communication always centered around? | The patient |
| What are the tools for therapeutic communication? | Use broad openings, provide general leads, explore, probe & seek clarification, use open-ended statements & questions, restate or reflect what you hear |
| What do closed questions help you focus on? | Specific answers (such as ht/wt) |
| What do open ended questions do? | Request more information without any biases |
| What are the types of communication? | Informal proposal, telephone, written (guidelines), computer (electronic) |
| Who is the sender? | Person conveying the message |
| Who is the receiver? | The individual or individuals to whom the message is conveyed |
| What is aggressive communication? | When you interact with another in an overpowering & forceful manner to meet your own personal needs @ the expense of others |
| What is open posture? | When you take a relaxed stance with uncrossed arms & legs while facing the other individual |
| What is communication? | Reciprocal process in which messages are sent & received between people |
| What is verbal communication? | Involves the use of spoken or written words, or symbols |
| What is nonverbal communication? | Messages transmitted without the use of words (either oral or written) |
| What is assertiveness communication style? | Interaction that takes into account the feelings & needs of the patient, yet honor your rights as an individual |
| What is closed-posture? | More formal, generally with the arms & possibly the legs tightly crossed |
| What is important to maintain in a pt/nursing relationship? | Professionalism |
| What are the barriers to communication? | Physical impairments, sensory, mental, emotional, values/cultural, language, verbal/nonverbal, asking too many probing/personal questions, use of "why", belittling pt feelings, showing disapproval of pt, asking too many yes/no questions |
| What are physical impairments barriers? | Paralysis/other medical conditions |
| What are sensory barriers? | Sight, hearing, & touch |
| What are mental barriers? | Genetic/acquired damage |
| What are emotional barriers? | Stressful time |
| As a nurse, what must you identify to eliminate barriers for the clients treatment? | Resources |
| What can you seek when there are cultural differences? | Specific information |
| What is a crisis? | An unstable period in a persons life with an inability to adapt to change and feelings of being out of control |
| Can one persons crisis be the same as another's? | No |
| When does communicating with a person in crisis require? | Patience and/or persistence |
| Is it important to put a persons feelings into words? | Yes |
| Describe a passive/unassertive person | Unconfident, does not show respect for self, diminishes self-esteem |
| Describe a passive aggressive person | Acts passively towards a person, then talks behind his/her back; does not discuss the issue with the other person involved |
| What is assertive communication? | Allows you to confidently express your thoughts & feelings, while respecting the rights of others |
| What does SBAR mean? | Situation, Background, Activity, & Recommendation |
Created by:
tandkhopkins
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