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Chapter 5
Communication
Question | Answer |
---|---|
Body Language percentage used to communicate | 60% |
Tonality percentage used to communicate | 30% |
Spoken word percentage used to communicate | 10% |
Communication is | the transfer of information from one party to another |
Comfort zone | 2-3 feet |
the base of Maslow's Hierarchy is | Physiology |
Most common form of communication | Verbal Communication |
Cultural or ethic backgrounds, and a variety of other factors also impact the meanings of some words. | Perceptions |
Judgment formed prior to gathering all facts | Prejudice |
An attitude that all people from one ethnicity are the same | Stereotyping |
To dwell on, mull-over, study or weight out what has been said | Reflective Listening |
Being patient and giving your undivided attention while a message is spoken | Active listening |
Demonstrating disinterest | Apathy |
Refusing to accept information (unpleasant information) | Denial |
What are the top 3 ways of communication | Body language, Tonality, Spoken word |