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Management Of Change

Chapter 13

TermDefinition
CAD Computer Aided Design
CAM Computer Aided Manufacturing
CIM Computer Integrated Manufacturing
ISO CERTIFICATION International Standards Organisation
EDI Electronic Data Interchange
R+D Research And Development
ICT Information's and Communications Technology
JOB ROTATION Moving worker around the workplace
JOB ENLARGEMENT More tasks to do
JOB ENRICHMENT Giving workers more responsibility (promotion)
CONTROLLER MANAGER 1. Bossy 2. Know it all 3. Critical 4. Controlling
FACILITATOR MANAGER 1. Leader 2. Coach 3. Mentor 4 Trainer 5.Confidence Builder
TEAMWORK STAGES 1. Forming 2. Storming 3.Norming 4. Performing 5. Transforming
TRIGGERS THAT CAUSE CHANGE IN THE WORKPLACE 1. Technology 2. Competition 3. Rules and Regulations 4. Consumers 5. Workplace
EFFECTS OF CHANGE IN THE WORKPLACE 1. More technology used 2. Faster Communications 3. More technology used
WCB World Class Business
BENCHMARKING Comparing your firms performance to standards of like firm
EMPOWERMENT Getting employees to take ownership of their jobs so they take interest in improving the performance of the business
BENEFITS OF TQM 1. Increased output 2. Increased motivation 3. Increased efficiency 4. Increased market share 5. Increased supervision neededcustomersatisfaction7. Increased productivity
BENEFTS OF EMPOWERMENT 1. Better motivated staff 2. Better quality work 3. Innovation 4. Increased profits
STRATEGIES FOR MANAGING CHANGE 1. Consultation, analyse and agree on objectives 2. Training 3. Job rotation/enlargement/enrichment 4. Shared decision making
Created by: EmmaD98
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