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Chapter 1
Role of Medical Assistant - Human Relations
| Question | Answer |
|---|---|
| Who is customer service demonstrated by within the medical office? | All Employees...Including Doctor, NP, PA, Nurses, MA, Lab Tech, Receptionist, Coder ,Biller |
| What type of educational instruction may the MA be responsible for conveying to the patient? | Disease prevention, medication management, after care |
| What are some examples of Administrative Skills? | Filing, Creating Charts, Admission procedures, Billing, Coding |
| What are some examples of Clinical Skills? | Performing Phlebotomy, EKG, Obtaining Vital Signs, Assisting MD, Collection and handling of Lab Specimens |
| What does HIPAA stand for? | Health Insurance Portability and Accountability Act |
| What is the purpose of HIPAA | Provides Confidentiality to Patient Medical Information and assists in the Prevention of fraud and abuse of insurance |
| Why is proper attire an important role of an MA? | Projects Professionalism and Cleanliness is important |
| What is Active Listening? | Responding to your patient, eye contact, repeating what your patient says back to them, nodding |
| What are the five stages of dying? | D- Denial A- Anger B- Bargaining D- Depression A- Acceptance |
| What is privileged information? | Everything a medical assistant sees, hears, or reads in the office |
| Licensure | Credentials mandated by state- cannot practice without |
| Certification | Individuals meet either minimum competency requirements or a level of excellence in the area defined |
| Registration | Issued by a state or national board or association that verifies that a person meets professional standards |
| Accreditation | Can mean either meeting a state standard or Being evaluated and recognized by a national organization |
| Hospice | Care designed to give supportive care to people in the final phase of a terminal illness and focus on comfort and quality of life, rather than cure |
| Palliative Care | Care can be received by patients at any time, at any stage of illness whether it be terminal or not- usually clinical setting |
| Documentation | Extremely vital to prevent medico-legal professional liability "if it is not documented, it did not happen" Medical Chart is a legal Document |
| Interpersonal skills are also known as: | Soft Skills |
| What are some examples of Soft Skills? | Business Etiquette, Honesty, Versatility, Respect, Active Listening, Commitment |
| Why is medical assisting considered to be versatile? | Medical Assistants perform clinical, administrative and general skills |
| Integrity | Unwavering Adherence to ones beliefs and moral standards |
| Continuing education units (CEU) | Credit for course hours that an individual receives for attending or taking part in an educational program |
| Assertive | One who appears confident and is self-assured |
| Burnout | condition that results in too much or too little stress |
| Aggressive | One whose behavior is belligerent, confrontational, pushy, forward, or overbearing |
| Professionalism | conduct aspirations and qualities, characteristics of a professional |
| Assertive | One who appears confident and is self-assured |
| AMT | American Medical Technologists Association that features a registered medical assistant |
| AAMA | American Association of Medical Assistants -National association of medical assistants, medical assisting students, and medical assisting educators with both state and local chapters; recognized by the American Medical Association |
| Stress | Natural reaction of the body to any physical, psychological, or emotional demand (pleasant or unpleasant) placed on it either internally or externally |
Created by:
Tonedeoliveira
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