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Communication Proces
Professional Communications - Communication Process
Question | Answer |
---|---|
process used to send and interpret messages | communication |
communication is _____ because it uses words and nonverbal behaviors | symbolic |
communication involves an exchange so it is | transactional |
since it is impossible not to communicate, communication is | unavoidable |
because of our differences in language, cultures and experiences, language is | complex |
an idea expressed by verbal symbols or non-verbal symbols | message |
person creating the message | sender |
person who hears, sees, or reads the message | receiver |
mode or form used to sent the message | channel |
the response from the receiver of a message | feedback |
the process of interpreting a message | decoding |
the process of selecting and organizing a message | encoding |
things or conditions that interfere with communication | barriers |
conditions outside the sender or receiver that hinders communication | external barriers |
conditions within the sender or receiver that hinders communication | internal barriers |
to ask means to | inquire |
example of extending goodwill | congratulations |
communication within oneself | intrapersonal communication |
communication between two people | interpersonal communication |
communication between speaker and audience | one to a group communication |
communication with people in your group | small group communication |
communication by newspaper, television, internet | mass communication |
an example of social media | |
when communication is understandable | clear |
to the point, not wordy communication | concise |
considerate, and polite communication | courteous |
avoiding negative terms and phrases | positive |
honest and truthful | ethical |
non-verbal symbols | gestures |
most important element of the communication process | feedback |
most common form of communication | listening |