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Marketing chptr. 1
Key words
Term | Definition |
---|---|
Accounting and finance | the business function that plans and manages financial resources and maintains records and information related to a business's finances |
Bartering | exchanging products or services with others by agreeing on their values without using money |
Central market | a location where people bring products to be conveniently exchanged |
Distribution (place) | the locations and methods used to make the product available to customers |
Employee empowerment | an approach to customer service that gives employees the authority to solve many customer problems |
Management | involves developing, implementing, and evaluating the plans and activities of a business |
Market | the prospective customers a business wants to serve and the location of those customers |
Marketing | the creation and maintenance of satisfying exchange relationships |
Marketing concept | using the needs of customers as the primary focus during the planning, production, pricing, distribution, and promotion of a product or service |
Marketing mix | blending of the four marketing elements (product, distribution, price, and promotion) by the business |
Merchandising | offering products produced or manufactured by others for sale to customers |
Money system | the use of currency as a recognized medium of exchange |
Operations | the ongoing activities designed to support the primary function of a business and keep it operating efficiently |
Price | the actual amount customers pay and the methods of increasing the value of the product to the customers |
Product | anything offered to a market by the business to satisfy needs, including physical products, services, and ideas |
Production | the business function that creates or obtains products or services for sale |
Self-suffecient | not relying on others for the things you need to survive |
Relationship markeing | focuses on developing loyal customers who continue to purchase from the business for a long period of time |
Specialization of labor | concentrating effort on one thing or a few related activities so that they can be done well |