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Chapter 6 + 7

Management skills

TermDefinition
CHARISMA Indefinable quality which inspires others
DIRECTING Giving clear instruction
DELEGATING Manager passing on tasks and responsibilities to employees
AUTOCRATIC Style of leadership- (Bossy/Know it all/Controlling) e.g Hitler
DEMOCRATIC Share decision making, Talk to others e.g. Barack Obama
LASSIEZ-FAIRE Lazy style e.g. Richard Branson
PHYSIOLOGICAL 1st stage of Maslow's Theory (Food/Clothes/Shelter)
SELF-ACTUALISTAION Top of Maslow's Theory (own achievements high) e.g. Bono
LEADERSHIP Influencing people on a path to achieve goals
MOTIVATION Getting workers to do job willingly and well
LEADERSHIP STYLES -Autocratic -Democratic -Lassiez-Faire
MOTIVATION THEORIES Maslow's McGregor
COMMUNICATIONS The exchange of facts/ideas/opinions and orders that have occurred when the receiver understands the message
ELEMENTS OF COMMUNICATION Sender, Message/Medium, Receiver, Feedback
QUORUM Minimum
STANDING ORDERS Club rules
EDI Electronic Data Interchange
VIDEO CONFERENCE 2 way communications link up via satellite
DATA CONTROLLER The person responsible for the storage of data
DATA PROCESSOR A person who processes personal data on behalf of a data controller in another business
DATA SUBJECT The person is appointed by the government to oversee the enforcement of these acts.
BARRIERS TO COMMUNICATIONS Jargon- Language / Clutter- Notice Board Noise- Not Listening / Wrong Medium Used
Created by: KieraAnderson
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