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AOHT DGCS Lesson 12
Customer Service Issues in Hospitality and Tourism
Term | Definition |
---|---|
desalinization | Removal of salt (especially from sea water). |
libel | Publication of something false that hurts a person or company’s reputation. |
neutral | Not engaged in either side (e.g., not positive or negative). |
patronize | To be a customer of (give one’s patronage to) a specific business or organization. |
purser | An employee on a cruise ship who handles money and answers customer questions/addresses customer complaints. |
steward | An employee on a cruise ship who supervises cleaning cabins and interior public areas, delivering food to cabins (rooms), laundry, and transporting luggage. |