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AOHT DGCS Lesson 7
Verbal Communication
| Term | Definition |
|---|---|
| active listening | A communication technique in which the listener tries to paraphrase or repeat back what he or she heard in his or her own words. If done correctly, it can defuse a tense conversation and ensure good communication. |
| clarification | A question or statement used to check for understanding of ideas, facts, or other information. |
| closed-ended question | A question that solicits a “yes,” “no,” or limited response. |
| code-switching | The ability to shift or switch between languages or language variations (e.g., slang and Standard English) based on factors in conversation such as who one is speaking to, the environment, and so forth. |
| inflection | A change in pitch, volume, or emphasis in speech. |
| jargon | Words or phrases that are specific to an industry, profession, or group. |
| open-ended question | A question that usually starts with “How,” “Why,” or “What do you think about…” and solicits a full, meaningful response rather than a “yes,” “no,” or limited response. |
| paraphrase | To restate in your own words what someone has said; a strategy used to check for understanding. |
| probing question | An open-ended question used with the purpose of getting more information or detail. |
| slang | Informal words or expressions often used by a specific group of people or in a specific geographic area. |
| Standard English | English spelling, grammar, pronunciation, and vocabulary that are substantially uniform and widely recognized wherever English is spoken and understood. |
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