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AOHT DGCS Lesson 5
The Phases of Customer Service
Term | Definition |
---|---|
budget | The amount of money that is available for, required for, or assigned to a particular purpose. |
conclusion | The final section of a paper or proposal that summarizes its major points and leaves the reader with a final thought as to why those ideas are important and valid. |
efficient | Functioning in the best possible manner with the least waste of time and effort. |
empathy | Understanding or experiencing the feelings, thoughts, or attitudes of someone else. |
flow pattern | The way in which the different parts of a system or process work together. |
imbalance ripple effect | A continuing series of negative consequences caused by poor management of the flow of service. |
proposal | A suggested plan for consideration. |
scheduling | To appoint, assign, or designate for a fixed time. |
solution | The answer to a problem; a problem may have several solutions that are equally satisfactory. |
staffing | To furnish a project with the necessary employees or personnel. |
summary | A succinct overview highlighting the main issues of a problem or situation. |
training | To transfer valuable skills and knowledge to another person. |