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AOHT DGCS Lesson 2
Trends in Customer Service
Term | Definition |
---|---|
automated checkout | Using a computer to check out of a hotel instead of interacting with a hotel employee. |
customer service | A series of activities designed to meet or exceed a customer’s needs and expectations, ultimately resulting in positive word-of-mouth publicity and return business. |
customization | Designing something to meet the needs of a specific market; the opposite of standardization. |
franchise | A business that pays a fee and a percentage of sales to another company in order to sell its goods or to be associated with its brand and use its marketing strategies to operate. McDonald’s and Subway are examples of franchises. |
standardization | Conforming to a standard, rule, or principle. |
stewardesses | Term for the first flight attendants; they were all young women. |
synchronization | Done at the same time or according to a standard time frame. |
trend | The general direction in which something tends to move. |