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AOHT DGCS Lesson 1
Course Introduction
Term | Definition |
---|---|
communication | The exchange of information and/or ideas through verbal, nonverbal, or written messages. |
customer | A person who benefits from another person’s work; the customer may or may not receive something tangible and he or she may or may not pay for the service/product. |
expectation | What a person believes or anticipates will happen. |
experience | To have directly observed or participated in an event. There can be positive and negative experiences in customer service, both of which can directly affect a customer’s opinion of a company. |
industry | A basic category of business activity. This term can describe very specific business activity (e.g., hotel management) or broader business activity (e.g., technology). |
needs | Things that are basic and necessary for a decent quality of life. Needs include shelter, food, and clothing. |
online | Available on or involving the Internet. |
opportunity | A chance to take action or progress in some way. |
service | The act of serving or helping another person. |
taxonomy | A categorized list of terms that are related to a particular topic. |