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NUR301 Unit 3
Concept 41: Communication
| Term | Definition |
|---|---|
| Communication | is a process of interaction between people in which symbols are used to create, exchange, and interpret messages about ideas, emotions, and mind states. |
| Spoken communication | gestures, facial expressions, and body movements |
| Written communication | abbreviations, medical terminology, and spelling errors |
| Scope of communication | The scope ranges from effective communication to no communication. ( Effective communication <- ineffective communication -> absence of communication ) |
| Three primary categories of communication | linguistic communication, paralinguistic communication, and metacommunication |
| Linguistic communication | spoken words or written symbols |
| Paralinguistic communication | nonverbal messages (e.g., gestures, eye contact, facial expressions) |
| Metacommunication | context of the message |
| Communication process | interpretation affected by perceptions, linguistics, paralinguistics, context and feedback |
| Complementary exchange: in each exchange, each participant is, in turn, | either a sender or a receiver. |
| Complementary exchange: As each transmission is completed, | the receiver perceives the message, interprets the symbols, and responds again using symbols. |
| Communication context: Context is important to the | quality of meaning derived by participants during the process of complementary exchange. |
| Communication context: | characteristics of the environment, internal mood states, mental and physical conditions, experience and education, environment, and culture. |
| Communication Context: Hierarchical relationships- | relationships ALWAYS affect the communication process. |
| In hierarchical relationships, | power and status affect communication between participants. |
| Communication is a | learned skill acquired over time. |
| Unique communication patterns with the health care environment: | medical terminology or professional language, health care, culture, communicating with patients, communicating with other nurses, communicating across the health care team, evolving mechanisms for communication. |
| Communication competence means that | communication by the nurse is effective and appropriate. |
| Communication competence includes | skills for communicating clearly and accurately with the patient and family, other nurses, and other members of the health care team. |
| Communication competence evolves | with experience and professional development throughout a nursing career. |
| In the U.S. health care system, an estimated | 98,000 medical errors occur each year that lead to patient injury and death. |
| Communication is a frequently cited | cause of errors in the delivery of health care. |
| SBAR: | one effective communication technique |
| Electronic Health Record | accurate and timely documentation in the patient record. |
| EHR is an important source of | information and a major means of communication between members of the team; legal document; evidence of provider's actions. |
| Advocacy | speaking up for patients to ensure that health needs are met is an expectation within the scope of professional nursing practice. |
| Advocacy is the ability to | speak assertively, credibly, and authoritatively is a highly valued communication skill critical for effective advocacy |
| Interrelated concepts of communication: | listening, culture, critical thinking, care coordination, collaboration |
| Exemplars of communication: | therapeutic communication, interprofessional communication, intrapersonal communication |
| Therapeutic communication: | interviewing, patient and family instructions and teaching, conflict management, effective listening |
| Interprofessional communication: | SBAR, documentation, reporting to other staff members, effective listening |
| Intrapersonal communication: | self-talk |
Created by:
katelynreid
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