Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Chapter 17
Organizational Behavior
| Term | Definition |
|---|---|
| Globalization | Means that many markets are worldwide and are served by international or multinational corporations. |
| Planned Organizational Change | Represents a deliberate attempt by leaders and employees to improve the functioning of teams, departments, divisions, or an entire organization in some important way. |
| Economic Approach | Refers to initiating change for the purpose of creating shareholder value. |
| Organizational Development Approach | Refers to developing employees' competencies to solve problems by enabling them to identify and become emotionally committed to improving the performance of the firm. |
| Virtual Teams | Groups of geographically and/or organizationally dispersed coworkers, are assembled via a combination of telecommunications and information technologies to accomplish organizational tasks |
| Overt Resistance to Change | May be expressed through strikes, reduced productivity, shoddy work, and even sabotage. |
| Covert Resistance to Change | May be expressed through increased tardiness and absenteeism, requests for transfers, resignations, loss of motivation, lower morale, higher accident or error rates, or lack of participation |
| Perceptions | Perceptual defense perceiving those things that fit most comfortably with their current view of the world |
| Personality | This source of resistance includes self-esteem and adjustment |
| Novelty Score (Tolerance of Ambiguity) | Indicates extent of tolerance of new things |
| Complexity Score (Tolerance of Ambiguity) | Tolerance of multiple, distinctive, or unrelated info |
| Insolubility Score (Tolerance of Ambiguity) | Tolerance of problems that are hard to solve |
| Force Field Analysis | Suggests that any situation can be considered to be in a state of equilibrium resulting from a balance of forces constantly pushing against each other |
| Unfreezing (Force Field Analysis) | Reduces those forces of maintaining organizations behavior at its present level |
| Moving (Force Field Analysis) | Shifts the organization's behaviors to a new level by developing new behaviors, values, and attitudes through changes in the organization structures and processes. |
| Refreezing (Force Field Analysis) | Stabilizes the organization at a new state of equilibrium. It is accomplished through supporting mechanisms, such as organizational culture, norms, policies, and structures |
| Organizational Diagnosis | The process of assessing the functioning of the organization, department, team, or job to discover the sources of problems and areas for improvement |
| In Survey Feedback | Information is (1) Collected from members of an organization, department, or team; (2) organized into an understandable and useful form; and (3) fed back to the employees who provided it. |
| Team Building | Team members diagnose how they work together and plan changes to improve their effectiveness. |
Created by:
10153526326049665
Popular Management sets