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Marketplace

consumer

TermDefinition
Caveat Emptor Let the buyer beware.
Sale of Goods and Supply of Services Act 1980 Legislation oulining responsibilities of retailers and rights of consumers
Consumers Anyone who buys goods and services for their own use
Merchantable quality All items for sale must be of good quality and fit to be sold
Fit for purpose intended Goods must perform the specific role as intended
As described Must match their descriptions
Informed consumer keeps receipts, knows their rights, how to complain, shops around for best value, does not impulse buy or engage in false economies.
Manufacturer's guarantee Extra protection which does not replace or supercede consumer's rights.
Redress Refund, Re[air, Replace. Depends on how promptly consumer acts and proof of purchase
NCA Advocates for and advices consumers, prosecutes offenders and advices businesses
CAI Consumer Association of Ireland, interest group, informs consumers of their rights
2007 Consumer Protection Act protects consumers from unfair business-to-consumer practices. Bans practices which are unfair, misleading or aggressive.
Small Claims Court Deals with complaints up to €2000. Apply online for €25. Fast and cheap
Cold calling Salesperson arrives unannounced and tries to sell consumer something.
Unsolicited goods aka inertia selling Sending unordered goods and then seeking payment
Aggressive practices putting unfair pressure on a consumer such as harassing, coercing, taking advantage of.
Created by: MsBradyBusiness
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