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CNT3604_Ch_ 2
| Question | Answer |
|---|---|
| The primary goal of a non-profit organization is to maximize shareholder value, often measured by the price of the company stock. | FALSE |
| CRM can help a company collect customer data, contact customers, educate them about new products,and actively sell products to existing and new customers | TRUE |
| A virtual organizational structure allows collaborative work, in which managers and employees caneffectively work in groups, even those composed of members from around the world | TRUE |
| Value chains consist of the major understandings and assumptions for a business, corporation, or other organization. | FALSE – THIS IS ORGANIZATIONAL CULTURE |
| Sustaining change can help an organization improve the supply of raw materials, the production process,and the products and services it offers. | TRUE |
| Disruptive change often harms an organization's performance or even puts it out of business | TRUE |
| According to the three-stage approach for change, moving is the act of ceasing old habits and creating aclimate receptive to change. | FALSE – THIS IS UNFREEZING |
| According to the three-stage approach for change, unfreezing is the act of learning new work methods, behaviors, and systems. | FALSE – THIS IS MOVING |
| According to the three-stage approach for change, refreezing involves reinforcing changes to make thenew process second nature, accepted, and part of the job. | TRUE |
| Reengineering can reduce delivery time, increase product and service quality, enhance customer satisfaction, and increase revenues and profitability. | TRUE |
| Diffusion and infusion often depend on the technology available now and in the future, the size and typeof the organization, and the environmental factors that include the competition, government regulations,suppliers, and so on. | TRUE |
| A threat appears when entry and exit costs to an industry are low and the technology needed to start andmaintain a business is not readily available. | FALSE – TECHNOLOGY IS COMMONLY AVAILABLE |
| Productivity is measured as follows: (Input / Output) * 100% | FALSE – (OUTPUT/INPUT) X 100% |
| Market share is the percentage of sales that a product or service has in relation to the total market. | TRUE |
| System operators primarily run and maintain IS equipment, and are typically trained at technical schools or through on-the-job experience. | TRUE |
| Data-entry operators convert data into a form the computer system can use. | TRUE |
| A local area network administrator focuses on planning, policies, and procedures regarding the use of corporate data and information. | FALSE – THIS IS DATABASE ADMINISTRATOR |
| With the increased use of the Internet and corporate Web sites, Web administrators are sometimes asked to regulate and monitor Internet use by employees and managers to make sure that it is authorized and appropriate. | TRUE |
| The role of the chief information officer (CIO) is to employ an IS department's equipment and personnelto help the organization attain its goals. | TRUE |
| Database administrators set up and manage the network hardware, software, and security processes | FALSE – THIS IS LOCAL ARE NETWORK (LAN) ADMINISTRATOR |
| A(n) ________ is a formal collection of people and other resources established to accomplish a set of goals. a. network b. information system c. team d. organization | d. organization |
| The term ____ is used to describe a series of activities that includes inbound logistics, warehouse andstorage, production, finished product storage, outbound logistics, marketing and sales, and customer service. | VALUE CHAIN |
| ____ helps determine what supplies are required for the value chain, what qty are needed to meet customer demand, what supplies should be processed ... finished goods & services,.. shipment of supplies & products .. scheduled, monitored & controlled. | SUPPLY CHAIN MANAGEMENT |
| ____ programs help a company manage all aspects of customer encounters, including marketing andadvertising, sales, customer service after the sale, and programs to retain loyal customers. | CUSTOMER RELATIONSHIP MANAGEMENT |
| ____ refers to organizational sub-units and the way they relate to the overall organization. | ORGANIZATIONAL STRUCTURE |
| A ____ is an organizational structure with a reduced number of management layers. | FLAT ORGANIZATIONAL STRUCTURE |
| In a traditional organizational structure, the positions or departments that are directly associated with making, packing, or shipping goods are called ____. | LINE POSITIONS |
| A ____ is centered on major products or services. | PROJECT ORGANIZATIONAL STRUCTURE |
| The ____ is centered on work teams or groups. | TEAM ORGANIZATIONAL STRUCTURE |
| A ____ employs individuals, groups, or complete business units in geographically dispersed areas thatcan last for a few weeks or years, often requiring telecommunications or the Internet. | VIRTUAL ORGANIZATIONAL STRUCTURE |
| A ____ organization is geographically distributed, and uses information technology to communicate andcoordinate work. | VIRTUAL |
| Organizational learning is closely related to organizational ____. | CHANGE |
| A(n) ____ represents change theories by identifying the phases of change and the best way to implementthem. | CHANGE MODEL |
| ____ involves the radical redesign of business processes, organizational structures, information systems,and values of the organization to achieve a breakthrough in business results. | REENGINEERING |
| The ____ specifies the factors that can lead to better attitudes about the information system, along withhigher acceptance and usage of the system in an organization | TECHNOLOGY ACCEPTANCE MODEL |
| The term ____ refers to the ability of a product (including services) to meet or exceed customer expectations. | QUALITY |
| ____ involves contracting with outside professional services to meet specific business needs. | OUTSOURCING |
| ____ involves rapidly responding to the organization's flow of work as the need for computer resources varies. | ON-DEMAND COMPUTING |
| ____ is a statistical term that means products and services will meet quality standards 99.9997% of thetime. | SIX SIGMA |
| A ____ is a significant and (ideally) long-term benefit to a company over its competition, and can result in higher-quality products, better customer service, and lower costs. | COMPETITIVE ADVANTAGE |
| The ____ model is a widely accepted model that identifies five key factors that can lead to attainment of competitive advantage. | FIVE-FORCES |
| ____ is achieved when a company delivers the lowest priced products and services. | COST LEADERSHIP |
| ____ is achieved when a company delivers different products and services. | DIFFERENTIATION |
| ____ is achieved when a company delivers to only a small market. | NICHE STRATEGY |
| ____ investigates the additional profits or benefits that are generated as a percentage of the investment inIS technology. | ROI – RETURN ON INVESTMENT |
| A(n) ____ is basically a miniature IS department attached and directly reporting to a functional area in a large organization. | INFORMATION SERVICE UNIT |
| A company's ____ is usually a vice president concerned with the overall needs of the organization, andsets corporate-wide policies and plans, manages, and acquires information systems. | CIO – CHIEF INFORMATION OFFICER |
| ____ is a process for testing skills and knowledge that results in an endorsement by the certifying authority that an individual is capable of performing a particular job. | CERTIFICATION |
| Managing raw materials, inbound logistics, and warehouse and storage facilities is called ____. | upstream management |
| Organizational ____ refers to organizational subunits and the way they relate to the overall organization. | STRUCTURE |
| ____ organizational structure is like a managerial pyramid where the hierarchy decision making flows from the strategic management at the top down to operational management and non-management employees. | traditional |
| A ____ organizational structure empowers employees at lower levels to make decisions and solve problems without needing permission from mid-level managers. | flat |
| A ____ organizational structure is centered around major products or services. | project |
| A structure centered on work teams or groups is called a ____ organizational structure. | team |
| The major understandings and assumptions for a business, a corporation, or an organization are collectively referred to as ____. | organizational culture |
| ____ is a set of major understandings and assumptions shared by a group. | Culture |
| ____ deals with how for-profit and nonprofit organizations plan for, implement, and handle change. | Organizational change |
| A ____ is a representation of change theories that identifies the phases of change and the best way to implement them. | change model |
| A ________ is a representation of change theories that identifies the phases of change and the best way to implement them. a. change procedure b. change scheme c. variance model d. change model | change model |
| The ________ component of a typical IS department focuses on specific development projects and ongoing maintenance and review. a. operations b. support c. analysis d. systems development | systems development |
| The ________ component of a typical IS department provides user assistance in hardware and software acquisition and use, data admin, user training and assistance, and Web admin. a. systems development b. analysis c. operations d. support | support |
| Productivity = ________ %. a. Output⁄Input b. (Output – Input)⁄Input × 100 c. (Input⁄Output) × 100 d. (Output⁄Input) × 100 | (Output⁄Input) × 100 |
| ________ can help an organization improve the supply of raw materials, the production process, and the products and services it offers. a. Disruptive change b. Structural change c. Cultural change d. Sustaining change | Sustaining change |
| A(n) ________ is a system, which means that it has inputs, processing mechanisms, outputs, and feedback. a. organization b. procedure c. network d. team | organization |
| Organizational ________ refers to organizational subunits and the way they relate to the overall organization. a. structure b. design c. architecture d. format | structure |
| Technology ________ is a measure of how widely technology is spread throughout the organization. | diffusion |
| A threat of ________ exists when entry & exit costs to the industry are low & technlgy needed to start & maintain business is commonly available. a. substitute products & services b. increased buyer pwr c. increased supplier pwr d. new entrants | new entrants |
| ________ programs help companies of all sizes manage all aspects of customer encounters to retain loyal customers. a. Supply chain management b. Output management c. Upstream management d. Customer relationship management | Customer relationship management |
| Organizations of all types use information systems to ________. a. advertise b. raise costs and decrease profits c. communicate d. cut costs and increase profits | cut costs and increase profits |
| The idea of ________ is to constantly seek ways to improve business processes and add value to products and services. a. continuous improvement b. system improvement c. internal process d. organizational process | continuous improvement |
| The ________ component of a typical IS depart provides user assistance in hardware & software acquisition & use, data administration, user training and assistance, and Web administration. a. support b. systems development c. analysis d. operations | support |
| A(n) ________ provides users with assistance, training, and application development. a. information center b. support unit c. information service unit d. service center | information center |
| A(n) ________ is a series of activities that includes inbnd log, warehouse & storage, production, finished product storage, outbnd logistics, mktg & sales, & cust svc. a. value chain b. organizational system c. organizational chain d. value system | value chain |
| A virtual organizational structure allows ________, in which managers and employees can effectively work in groups, even those composed of members from around the world. a. on–demand computing b. productivity c. reengineering d. collaborative work | collaborative work |
| A measure of IS value that examines increase in profit is ________. a. market share b. productivity c. total cost of ownership d. earnings growth | earnings growth |
| ________ are responsible for efficiently starting, stopping, & correctly operating mainframe systems, networks, tape drives, disk devices, printers, & so on. a. Data entry operators b. Web operators c. Database administrators d. System operators | System operators |
| A ________ is an agreement between two or more companies that involves the joint production and distribution of goods and services. a. production partnership b. beneficial alliance c. gainful alliance d. strategic alliance | strategic alliance |
| Technology ________ is a measure of how widely technology is spread throughout the organization. a. diffusion b. infusion c. acceptance d. use | diffusion |
| ________ is the sum of all costs over the life of the info sys &includes the cost to acquire the technology, tech support, administrative costs, & end–user operations. a. Total cost of ownership b. Earnings growth c. Market share d. Productivity | Total cost of ownership |
| The final stage of change, ________, involves reinforcing changes to make the new process second nature, accepted, and part of the job. a. refreezing b. moving c. unfreezing d. cementing | refreezing |
| A ________ organizational structure is centered around major products or services. a. project b. flat c. traditional d. team | project |
| ________ deals with how for–profit and nonprofit organizations plan for, implement, and handle change. a. Organizational change b. Organizational learning c. Organizational culture d. Organizational structure | Organizational change |
| ________ refers to contracting with outside professional services to meet specific business needs. a. Outsourcing b. Downsizing c. On–demand computing d. Rightsizing | Outsourcing |
| Adjustments based on experience and ideas are called organizational ________. a. teaching b. adapting c. learning d. adjusting | learning |
| ________ is a process for testing skills and knowledge resulting in an endorsement by the certifying authority that an individual is capable of performing a particular job. a. Authorization b. Matriculation c. Certification d. Ordination | Certification |
| ________ is the ability of a product to meet or exceed customer expectations. a. Excellence b. Quality c. Caliber d. Value | Quality |
| A significant and (ideally) long term benefit to a company over its competition is referred to as a ________. a. change model b. competitive advantage c. value chain d. return on investment | competitive advantage |
| ________ help users determine what outputs they need from the system and help construct plans for developing the necessary programs that produce these outputs. a. Database administrators b. Data entry operators c. Systems analysts d. Web operators | Systems analysts |
| ________ is a set of major understandings and assumptions shared by a group. a. Reengineering b. Organizational change c. Culture d. Organizational learning | Culture |
| Through ________, an organization only pays for the systems it needs at peak times. a. rightsizing b. downsizing c. on–demand computing d. outsourcing | on–demand computing |
| _______ can help an organization improve the supply of raw materials, the production process, and the products and services it offers. a. Disruptive change b. Structural change c. Cultural change d. Sustaining change | Sustaining change |
| The major understandings and assumptions for a business, a corporation, or an organization are collectively referred to as ________. a. team culture b. business culture c. corporate culture d. organizational culture | organizational culture |
| ________ involves rapidly responding to the organizations flow of work as the need for computer resources varies. a. Downsizing b. Outsourcing c. Rightsizing d. On–demand computing | On–demand computing |
| ________ are responsible for managing the addition of new users, software, and devices to the network. a. CIOs b. CTOs c. LAN administrators d. CFOs | LAN administrators |
| If an org does not ____ every few months, the company can quickly stagnate, lose market share, & decline. a. alter industry struct b. use information systems for strategic purposes c. introduce new products & svcs d. improve existing products & svc | introduce new products and services |
| A small business that generates an additional profit of $20,000 for the year as a result of an investment of $100,000 for additional computer equipment and software would have a return on investment of ________. a. 100% b. 0% c. 20% d. 50% | 20% |
| Virtual teams let people consult with experts no matter their physical location, which is especially useful in the ________ industry. a. oil b. television c. healthcare d. delivery | healthcare |
| Technology ________ is the extent to which technology is deeply integrated into an area or department. a. use b. acceptance c. infusion d. diffusion | infusion |
| Managing raw materials, inbound logistics, and warehouse and storage facilities is called ________. a. promotion planning systems b. automated Storage and Retrieval Systems c. upstream management d. process control systems | upstream management |
| Business process reengineering is ________. a. worker driven, and often led by outsiders b. broad in scope, and often led by outsiders c. narrow in scope, and driven by senior executive d. worker driven, and broad in scope | broad in scope, and often led by outsiders |
| ______ helps determine what supplies: are required, qty for customer demand, processed (manufactured) & how shipment of supplies to customers is sched, mon & control a. Customer relationship mgt b. Supply chain mgt c. Customer mgt d. Output mgt | Supply chain management |
| ________ gives employees and their managers more responsibility and authority to make decisions, take action, and have more control over their jobs. a. Empowerment b. A value chain c. Technology infusion d. Outsourcing | Empowerment |
Created by:
drake811
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