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ch 9

business

QuestionAnswer
human relations behavior of individuals and groups in organizational settings
motivation an inner drive that directs a person's behavior towards goals
morale an employee's attitude towards his or her job, employer, and colleagues
intrinsic a person's enjoyment felt after attaining a goal
extrinsic rewards benefits and recognition received from someone else
classical theory of motivation money is the sole motivator for workers
Maslow's hierarchy 5 basic needs physiological, security, social, esteem, and self-actualization
physiological needs most basic needs; water, food, shelter, and clothing
social needs the need to love, companionship, and friendship
esteem needs both self-respect and respect from others
self actualization needs need to be the best one can be
hygiene factors the focus on the work setting; adequate wages, comfortable and sage working conditions, fair company policies, and job security
motivational factors the content of the work itself; achievement, recognition involvement, responsibility, and advancement
Created by: chelsea.lewis
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