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Comm Process

Professional Communications - Communication Process

QuestionAnswer
process used to send and interpret messages is communication
communication is _____ because is uses words and nonverbal behaviors. symbolic
involves an exchange transactional
once it is said ...can't take it back irreversible
impossible not to communicate unavoidable
communication is _____ because of differences in cultures, language, experiences. complex
an idea expressed by verbal symbols or non-verbal symbols message
person creating message sender
person who hears, sees, reads message receiver
mode or form used to send message channel
response from the receiver of a message feedback
the process of selecting and organizing a message encoding
the process of interpreting a message decoding
things or conditions that interfere with communication barriers
conditions outside sender/receiver that hinders communication external barriers
conditions inside sender/receiver that hinder communication internal barriers
to ask inquire
example of extending goodwill congratulations
communication within oneself intrapersonal
communication between two people interpersonal
communication between speaker and audience one to group
communication with people in your group small group
communication by television, newspaper, Internet mass
example of social media Facebook
understandable, using proper grammar, avoid slang clear
to the point, not wordy concise
considerate, polite courteous
avoid negative terms and phrases positive
honest and truthful ethical
example of external barrier announcement
example of internal barrier sleepy
Ms. Davis sends an email to Jake's mom to say, "Jake passed his test!" Ms. Davis is the sender
Ms. Davis sends an email to Jake's mom to say, "Jake passed his test!" channel is the email
Ms. Davis sends an email to Jake's mom to say, "Jake passed his test!" message is "Jake passed his test!"
Ms. Davis sends an email to Jake's mom to say, "Jake passed his test!" Jake's mom is the receiver
interpreting a message decoding
planning and organizing the message encoding
gestures non-verbal symbols
most important part of communication process feedback
example of extending goodwill congratulations
Created by: andreacdavis
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