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Comm Process
Professional Communications - Communication Process
Question | Answer |
---|---|
process used to send and interpret messages is | communication |
communication is _____ because is uses words and nonverbal behaviors. | symbolic |
involves an exchange | transactional |
once it is said ...can't take it back | irreversible |
impossible not to communicate | unavoidable |
communication is _____ because of differences in cultures, language, experiences. | complex |
an idea expressed by verbal symbols or non-verbal symbols | message |
person creating message | sender |
person who hears, sees, reads message | receiver |
mode or form used to send message | channel |
response from the receiver of a message | feedback |
the process of selecting and organizing a message | encoding |
the process of interpreting a message | decoding |
things or conditions that interfere with communication | barriers |
conditions outside sender/receiver that hinders communication | external barriers |
conditions inside sender/receiver that hinder communication | internal barriers |
to ask | inquire |
example of extending goodwill | congratulations |
communication within oneself | intrapersonal |
communication between two people | interpersonal |
communication between speaker and audience | one to group |
communication with people in your group | small group |
communication by television, newspaper, Internet | mass |
example of social media | |
understandable, using proper grammar, avoid slang | clear |
to the point, not wordy | concise |
considerate, polite | courteous |
avoid negative terms and phrases | positive |
honest and truthful | ethical |
example of external barrier | announcement |
example of internal barrier | sleepy |
Ms. Davis sends an email to Jake's mom to say, "Jake passed his test!" Ms. Davis is the | sender |
Ms. Davis sends an email to Jake's mom to say, "Jake passed his test!" channel is the | |
Ms. Davis sends an email to Jake's mom to say, "Jake passed his test!" message is | "Jake passed his test!" |
Ms. Davis sends an email to Jake's mom to say, "Jake passed his test!" Jake's mom is the | receiver |
interpreting a message | decoding |
planning and organizing the message | encoding |
gestures | non-verbal symbols |
most important part of communication process | feedback |
example of extending goodwill | congratulations |