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jami notes communica
lcc nursing jami dannels
| Question | Answer |
|---|---|
| communication in nursing is | an interactive process through which there is an exchange of info that may occur verbally, nonverbally, in writting, or through onfo technology |
| those included in the communication process are | nurse, cliet, significant support person, other members of health care team, community agencys |
| effective communication demonstrates | caring, compassion, cultural awareness |
| caring is | a goal of therapeutic communication, an attitude that enhances communication, the foundation of a nurse-client relationship, easily identified by the client |
| therapeutic communication is | the process in which the nurse consciously influences a client or helps the client to a better understanding through verbal or nonverbal communication |
| in therapeutic communication there is | a goal directed approach, an explicit time frame, an expectation of confidentiality |
| elements of communication | referent, sender, message, channels, reciever, feedback, environment |
| forms of communication are | verbal and nonverbal |
| verbal communication examples | vocabulary, denotative, connotative, pacing, intonation, clarity, brevity, timing, and relevance |
| nonverbal communicatoin examples | personal apperance, posture and gait, facial expressions, eye contact, gestures, territoiality and space, written communication, touch and sound |
| what are the factors that influence communication | internal factors, nature of the relationship between participants, reason for the communication, physical surroundings, sociocultural elements |
| levels of communication | intrapersonal, interpersonal, public |
| phases of the helping/therapeutic relationship | pre-interaction, orientation, working, termination |
| nursing process and communication | assessment, physical and emotional factors, developmental factors, socialcultural factors, gender |
| communication with the caring relatinship include what | professionalism, courtesy, confidentiality, trust, availability, empathy, active listening, responding, acceptance and respect, silence, hope, socializing, assertiveness/autonomy, humor, touch, cultural/gender sensitivity |
| zones of personal space | intimate zone, personal zone, social zone, public zone |
| zones of touch | social zone, consent zone, vulnerable zone, intimate zone |
| attentive listening, what does SOLER mean | sit facing forward, offer an open posture, lean toward Pt, establish and maintain intermittet eye contact, relax |
| communication can be what | active or complex |
| challenging commumication situations are what | silent and withdrawn Pt, sad and depressed, angry and hostlie, sullen and uncooperative, talkative and lonely, demanding, ranting and raving, sensory impaired, verbally impaired, gossiping and caty, bitter complaining, mentally handicaped, confused and di |
Created by:
jdannels
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