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business chapter 6
consumers
| Question | Answer |
|---|---|
| what is a consumer | is a person,organisation or business that buys goods and services |
| what is a good consumer | is someone who shops around and looks for goods that are good value and good quality |
| what is a brand name | is identiy of a particular product |
| choosing a brand | a consumer must look at the prices of different brands and the quality of each brand |
| what is false economy | is buying something less than or seems to be better value but turns out to be more expensive in the long run |
| Caveat Emptor | means buyer beware |
| explain the Sale of Goods and Supply of Services Act 1980 | has to be Merchantable Quality. Fit for their purpose .e.g. rain jacket Correspond to sample. Suppliers of services must be qualified. |
| what are the three R's | Refund, Replacement and Repair |
| what is a credit note | a voucher from the shop/retailer to the consumer for the value of the goods returned |
| when is a consumer not entitled to redress for the following | if their goods are not returned in a particular period of time. if they chsnge their minds. if they caused the fault. if the fault was pointed out to them before they bought the item |
| what is a guarantee | is a promise from a manufacture to offer a refund or replacement to comsumers who have purchased faulty goods |
| what is a warranty | is an additional promise by a manufacture to the seller to repair damaged goods within a stated period of time |
| consumer protection act 2007 | protects the consumer against false or misleading claims about goods or services |
| What is a barcode | is a small rectangle shape containing black and white lines with numbers on the back of a product |
| what is a receipt | is written proof that a consumer has purchased and paid for a good or serviecs |
| what does it mean by 'below cost selling' | when some shops sell goods very cheap-below their cost price-to attract people into their shops to help increase sales |
| what does the symbol Q stand for | Q mark means high quality |
Created by:
nicolehealy
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