Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Consumer
Complete Chapter
| Term | Definition |
|---|---|
| Consumer | is a person, organisation or business that buys goods and services for their own use |
| Good consumer | knows what they want and doesn't buy impulsively and is aware of their rights, the agencies and the laws that can assist them |
| Receipt | written proof of payment for goods and services. |
| Consumer laws | Sale of goods and supply of services 1980. Consumer Protection Act 2007 |
| Sale of goods and supply of services 1980 | Merchantable Quality. Fit for their purpose. As described. Correspond to sample. Suppliers of services must be qualified. |
| Consumer Protection Act 2007 | forbids suppliers giving any misleading information about goods, price, quality, service etc. |
| Contract | legal binding agreement between the seller and consumer that states that in return for payment the goods/service must be of certain standard |
| Brand name | unique name given to a product to distinguish it from similar products made by other companies |
| Redress | Refund, replacement and repair |
| A guarantee or Warranty | is a written undertaking that the manufacturer ,or somebody appointed by the manufacturer, will repair or replace an item within a stated period of time after the purchase date |
| Trade association | is an organisation representing all or most of the producers or sellers in a particular industry |
| Ombudsman | is a person responsible for investigating and resolving complaints from consumers or other members of the public against a company, institution, or other organisation |
| Credit note | is given by the seller to the buyer to show that the amount owing or paid has been reduced |
| Reasons for consumer protection | overcharging, unsafe or low-quality goods, poor workmanship, misleading advertisements |
| Food label | Shows the name of the food, the ingredients in descending order, the unit price, the actual price and sell-by date |
| Bar code | A series of lines on goods that can be read on computer scanners |
| Unit pricing | Shows the price per litre/kilo and enables the consumer to make better choices than if they were dealing with price per item |
| The director of consumer affairs | Enforces consumer legislation and educates consumers |
| Small claims court | Provides a cheap and ow level legal way of solving small complaints |
| Consumer complaint | Where a consumer expresses their dissatisfaction with the goods and services received and seeks compensation |
Created by:
sarahfinnerty
Popular Business sets