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Building Rapport

word puzzle

Use the Customer's _ _ _ _. Name
Say _ _ _ _ _ _ and _ _ _ _ _ _ _ _ when asking customer's for information. Please,Thank you
Explain your _ _ _ _ _ _ _ when yo uhave to say _ _ to a customer's request. Reasons,No
Show your _ _ _ _ _ _ _ _ in the customer's needs. Interest
Show _ _ _ _ _ _ _ for the customer's _ _ _ _ _ _ _ _. Empathy,Feelings
Let the customer know what his or her _ _ _ _ _ _ _ are. Options
_ _ _ _ _! Even if you are on the phone. Smile
Created by: jenn1e13