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Building Rapport
word puzzle
Sentence | Answer |
---|---|
Use the Customer's _ _ _ _. | Name |
Say _ _ _ _ _ _ and _ _ _ _ _ _ _ _ when asking customer's for information. | Please,Thank you |
Explain your _ _ _ _ _ _ _ when yo uhave to say _ _ to a customer's request. | Reasons,No |
Show your _ _ _ _ _ _ _ _ in the customer's needs. | Interest |
Show _ _ _ _ _ _ _ for the customer's _ _ _ _ _ _ _ _. | Empathy,Feelings |
Let the customer know what his or her _ _ _ _ _ _ _ are. | Options |
_ _ _ _ _! Even if you are on the phone. | Smile |