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Chapter1
Management
| Question | Answer |
|---|---|
| Organization | A DELIBERATE ARRANGEMENT of people to ACCOMPLISH some SPECIFIC PURPOSE |
| Effective | do the right thing |
| Efficient | do the thing right |
| Management Function | Planning, organizing , motivating, leading and control. |
| Management Roles by HENRY MINTZBERG | There are 10 roles but all into 3 groups : Interpersonal roles, Informational roles, and Decisional Roles. |
| Interpersonal roles | -perform duties that involve people(internal or external) -perform duties that are ceremonial and symbolic in nature. THE GROUPING FIGUREHEAD - when let ppl visit ur plant LEADER - include the hiring, training, motivating employees. LIAISON- contacti |
| Informational roles | -manager perform duties that are involve receiving, collecting and disseminating information. GROUP MONITOR - as getting information from outside organization disseminator- manager acts as conduits of information to organization members SPOKESPERSON- |
| Decisional Roles | GROUP ENTREPRENEURS- initiate and oversee new projects that will improve their organization's performance. DISTURBANCE HANDLERS-take corrective action in response to unforeseen problem RESOURCES ALLOCATOR- responsible for allocating human, physical and |
| Management Skill by ROBERT L. KATZ | -Technical Skill, Conceptual Skill, Human Skill |
| Technical Skill | knowledge and proficiency in a certain specified field. Become less important as a manager move higher level. |
| Human Skill | ability to work well and understand others, built cooperative effort within a team, to motivate and to manage conflict. |
| Conceptual Skill | ability to conceptualize and to think about the abstract situation. able to see the organization as a whole and understand the relationship between subunits and to visualize how the organization fits into its broader environment. |
| How the manager's job are changing? | becoming more complex and dynamic activity. Manager Job has increase its importance of customers and innovation. |
| Importance of Customer | manager understand that delivery consistent high quality service is essential for success and survival in today's competitive environment, manager are prompt in responding to customer needs. |
| Importance of Innovation | doing things differently,exploring new territory and taking risks. constantly searching for new idea. |
Created by:
Strango
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