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Business: Consumer

Consumer

QuestionAnswer
Guarantee promise from a manufacturer to offer a refund or replacement to consumers who have purchased faulty goods
Warranty is an additional promise by a manufacturer or seller to repair damaged goods within a period of time
Credit note document given by the retailer to the consumer for the value of the goods returned
bar code small rectangle containing black and white lines and figures which contains information such as product name , price, weight etc
Receipt written proof to the consumer that they have purchased and paid for a good or service
Below cost selling when certain shops sell products very cheaply (also known as "loss leader")
Consumer anyone who buys goods or services for their own use
Brand the identity of a particular product
Caveat Emptor Let the buyer beware
False Economy where you think you are making a saving in the short term but end up paying more in the long run e.g. not getting a car serviced
Redress (four types) Refund, Repair, Replacement, Credit Note
Name of act which protects consumers buying new goods/services Sale of Goods and Supply of Services Act, 1980
Name of act which protects consumers against false information by the seller Consumer Information Act 2007
NCA National Consumer Agency
Small claims procedure Small fee, district court, judge rules on the issue, no solicitors, maximum €2,000 compensation
ASAI Advertising Standards Authority of Ireland
Created by: macariericaxx
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