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Consumer(JC)
Key words & concepts for JC Consumer
Term | Definition |
---|---|
Consumer | Buy goods for their personal use |
Trader | Buy goods to resell in the hope of a profit |
Brand Name | Unique name given to a product to distinguish it from others |
Contract | Legally binding agreement |
Dail Eireann | Where consumer laws are passed |
Guarantee | Written undertaking that the manufacturer will repair or replace faulty item within a set time |
Credit Note | Written document giving the customer permission to select goods in that shop up to the value stated on the product |
Ombudsman | person charged with investigating & resolving complaints from consumers |
Trade association | an organisation representing all or most of the producers or sellers in a particular industry |
Small Claims Court | A cheap, fast & easy way for consumers to resolve their disputes with providers of goods & services without the need to employ a solicitor |