click below
click below
Normal Size Small Size show me how
Consumer
chapter 2
Term | Definition |
---|---|
2 consumer laws | .consumer protection act 2007 .Supply of goods and services act 1980 |
Non-legislative way of solving a conflict | media Negotition Trade association ombusman |
function of the small claims court | It provides a fast and easy way for consumers to resolve disputs without the need to employ a solicitor |
the role of the ombudsman | to settle a dispute. there are three types banks/insurance/public sector |
Consumer Protection act 2007 | Its the law that protects consumers from unfair business to consumer comercial practices. The act bans practices that are unfair, misleading or aggressive towards consumers and are likely to impair a consumers choice |
the consumer act 2007 - prohibits false product descriptions of goods | goods must not be sold wit a false trade description. it applies to ads, shop notices or anyclaim made by a sales person written or verbal |
merchantable quality | sellable quality i.e for the price you pay goods need to be of reasonable quality |
main provisions of the consumer protection act 2007 | prohibits false & misleading advertising prohibits false & misleading pricing prohibits false & misleading description of goods |
Contract | Is an agreement between 2 parties that the law recognises and will enforce |
Consideration | something of value that passes between 2 parties |
Acceptance | When you accept the offer written/oral or emplied |
Legality of form | It must be in writing |
Capacity to contract | Over 18, Not drunk and not insane |
Consent | Both parties must have consented to the contract |
Intention | social agreements are not included |
National consumer agency | Investigate Retailers who break the law/ enter premises/ solve dispute |
Negotiation | Talk to sales assistant, Outline the problem the assistant should solve the problem |