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chapter 12.


Charge slip, encounter form, superbill- list the procedures with repective codes that are appropriate or most frequently performed in the office
clustering- Scheduling pt.'s for specific type of procedures at specific times
Wave- Pt.'s are scheduled during the first 30 minutes of each hour, leaving the last 30 minutes for same-day appointments
Single-booking- a single pt. is booked for a specific amout of time. Usually will be a long appointment
Matrix- Blocking off time slots in a paper schedule with a x or having specified time periods automatically blocked
Streaming- Appointments are scheduled for a particular amount of time based on pt. need. it is designed to keep a continuous flow of pt.'s coming through the office
Modified wave- Scheduled the same as wave but with the exception of scheduling pt.'s in the last 30 minutes at 10-20 min intervals.
Flex time- time slots that are blocked off, which can be used to return pt. phone calls
Double-booking- The same appointment time is given to two or more pt.'s.
Open hours- No scheduled appointment. Pt.'s sign in upon arrival and are seen by the provider in that order
Unstructured- without specific arrangement
Obliterate- to erase or be corrected with fluid
No show- pt. fails to present for examination without giving the provder advance notice
Referral- sending a pt. to a provder of a different specialty for treatment beyond the scope of practice for the intial practitioner
Utilization- to put to profitable use
Audit trail- any changes due to an appointment are stored
Created by: bpstears