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ITIL MUNI
ITIL foundations exam prep
Term | Definition |
---|---|
CI | Configuration Item |
CMS | Configuration Management System |
ITIL Success Factors | Vendor Neutral, Non-prescriptive, Best Practice |
ITIL Service Strategy | Identify, prioritize and select new opportunities |
ITIl Service Transition | Guidance for introducing new services and capabilities |
ITIL Service Operation | Guidance for supporting operational services |
ITIL Continual Service Improvement | Guidance on measuring and improving services |
ITIL Core Publications | Svc Strategy, Svc Transition, Svc Operation, Cont. Svc Improvement |
Processes of Service Operation | Event mgmt, Incident mgmt, Problem mgmt, Request fulfillment, Access mgmt |
SPOC | Single Point Of Contact |
Information Event | Information about an event |
Warning Event | Early Warning information that can be used to minimize or prevent impact |
Exception Events | Indicate abnormal situation |